Job Description

Administrative Assistant / Travel Coordinator

Thorold, Ontario

A luxury travel advisor, specializing in cruises, is seeking an administrative assistant extraordinaire to join our team!

SEEKING:

A passionate customer experience professional, with outstanding organizational and administrative skills. Preferably, you have experience in the travel or hospitality industry and are familiar with coordinating travel, vendor relationships, guest communications, and have experience with reservation systems. This is a part time position with potential for more hours with the right candidate.

GENERAL FUNCTION:

Provide support to a luxury cruise advisor. The customer service representative for inbound inquiries, information, and requests on the phone and in email.

RESPONSIBILITIES INCLUDE:

Service and Support of Leisure Agent Building and Maintaining Client Records Crating Graphic Proposals and Itineraries Trip Planning Research Liaison with Operational Suppliers Travel Insurance Quotes and Purchasing Calling in Payments and Final Document Processing Invoicing and Commission Tracking Booking Dinner Reservations Sending VIP Requests and Welcome Letters to Hotels Auditing All Pre-travel Details General Office Administration and Support

REQUIREMENTS:

Previous Experience in Customer Service / Operations / Travel or Hospitality Tech Savvy In depth knowledge of Microsoft Office Suite of products (Outlook, Word, Excel, Power Point*)
Self-motivated with the Ability to Multitask Detail Oriented Ability to Communicate Efficiently and Professionally via phone and email Proficient Organization and Time Management Skills Leisure Travel or Cruise Experience preferred
Job Type: Part-time

Pay: $20.00-$23.00 per hour

Expected hours: 15 - 20 per week

Benefits:

Store discount
Application question(s):

Are you currently located in or near Thorold, Ontario, and able to commute to the in-person job location efficiently?
Experience:

Administrative Assistants & Receptionists: 1 year (preferred) Customer service: 1 year (preferred)
Work Location: In person