Job Description

Responsibilities include:

Customer Service:

Intake of initial contact from customer and respond to inquiries to advise next steps in accordance with warranty protocols. Receive incoming warranty repairs and track. Review and fulfill warranty claims from retail customers.

Warranty repairs shipping:

Facilitate shipping for warranty repairs when required to be sent back to Backun or other repair technicians.

Parts Tracking:

Pull, pack, ship and invoice warranty parts.

Inventory Control:

organize the warranty parts department and maintain appropriate stock levels. Perform inventory spot counts. Data entry for new parts

Procurement:

Collaborate with management to establish re-order points and place purchase orders with the factory.

Administrative Support:

the administrative team to facilitate invoicing, incoming repairs, supply orders, payment processing, and general office functions

Qualifications Needed:

Excellent communication both written and verbal; professionalism in customer service

Problem solving skills and experience

Basic knowledge of music is an asset

Attention to detail and flawless follow through

Ability to work within a deadline and flexibility to adjust to changing needs

Strong computer skills in database programs, Excel and other software

Fluency in Mandarin is an asset

MUST have a Permanent Residency Status or Canadian Citizenship

The ideal candidate will have a background in music with the ability to complete administrative tasks. While playing the clarinet is not required, the role will involve learning and understanding basic clarinet components and key mechanisms to effectively address warranty related issues.

Job Type: Full-time

Pay: $21.00-$24.00 per hour

Expected hours: 40.00 per week

Benefits:

Casual dress Company events Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Paid time off Vision care
Application question(s):

Do you have any musical background? If yes, please explain Do you have your Permanent Residency Status or citizenship in Canada?
Work Location: In person