Job Description

MAIN FUNCTIONS
Provides support to customers by answering inquiries, troubleshooting customer problems and taking orders. Prepares correspondence and fulfills customer needs to ensure customer satisfaction. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works with moderate work direction, and can identify issues/problems but may need assistance in resolving.
This position would typically include senior Customer Service (CS) representative with extensive prior CS experience. Would be able to perform tasks of high complexity and difficulty, assuming responsibility for customer accounts research. Able to provide supervision, training and mentoring to other CS staff.SKILLS AND QUALIFICATIONS
Excellent verbal and written communication skills, customer service experiencePay Range:The pay range for this position is $16-19 per hour; however, the pay offered may vary depending on job-related knowledge, skills, and experience. This pay information is being provided pursuant to applicable law and is based in part on market location.Please Note:Must have a valid driver s license and current state required minimum vehicle insurance coverage to drive onto Client and Company property.Benefits:The benefits available with this position include:

• Ongoing Training (RSO, Systems, Software Programs, OSHA Safety, JJ Keller, etc.)

• Continuous Employment Development and Learning

• Ongoing Advocacy, internal assets with HSE, Legal and HR teams and experts to aid in Employee Career Path and Advancement

• 401K

• Aetna Group Medical Coverage & Kaiser for California only

• Dental Insurance Coverage

• Vision Insurance Coverage

• Basic Life Insurance & AD&D

• Long Term Disability

• Voluntary Short-Term Disability

• Direct Deposit

• Health Savings and Flexible Spending Accounts

Cenergy is a dynamic, diverse, woman-owned company that has provided stellar support to our clients globally for over 25 years! We hire extraordinary people, and each of our team members are encouraged to embody our core values to drive innovation and own it with integrity and trust while adding to our positive and forward-thinking atmosphere.

Cenergy