Job Description

Evolution Physiotherapy

is looking for a motivated and dependable

Admin / Physiotherapy Assistant

to join our excellent and dynamic multidisciplinary team. This role is ideal for individuals who thrive in a fast-paced healthcare environment and enjoy providing both administrative and clinical support.

Work Setting

Physiotherapy clinic with integrated

massage therapy and chiropractic services

Position Details

Hours:

30-35 hours per week

Schedule:

Flexible based on clinic demand

Location:

Edmonton (candidates must be located in Edmonton or nearby surrounding areas)

Job Responsibilities Administrative & Front Desk Duties

Answer incoming telephone calls and respond to patient inquiries in a professional and courteous manner Greet patients and visitors upon arrival and provide excellent customer service Coordinate scheduling of patient appointments and maintain accurate patient medical records Direct bill insurance providers such as

Alberta Blue Cross, Sun Life, Canada Life

, and others Collect payments at the time of service Track coverage and approvals for all funding streams Correspond with

Motor Vehicle Accident (MVA) adjusters

,

Workers' Compensation Board (WCB) case managers

, and other insurance representatives Ensure accurate data entry and billing Use

Juvonno EMR software

for booking, billing, chart management, and daily clinic operations Coordinate incoming and outgoing courier packages Process incoming and outgoing emails, mail, and faxes Provide administrative support to physiotherapists while maintaining clear and effective communication

Clinical Support Duties

Escort patients to treatment rooms upon arrival Assist physiotherapists with setup and takedown of treatment modalities Ensure patient safety, comfort, and professionalism at all times

Clinic Operations & Housekeeping

Maintain a clean, organized, and professional clinic environment Follow infection control protocols Assist with equipment maintenance Manage clinic inventory and supplies

Work Environment

Fast-paced and patient-focused setting Requires multitasking and handling repetitive tasks Combination of walking, standing, and sitting Physical demands related to housekeeping and clinic support

Ideal Candidate

Prior experience in a

physiotherapy clinic

or similar healthcare or administrative role is strongly preferred

Prior experience using Juvonno EMR software is strongly preferred

Priority will be given to candidates with experience in the same profession or a similar role Excellent command of spoken and written English with confident, professional communication skills Strong ability to listen, comprehend patient concerns, and respond appropriately and empathetically Confident, friendly, and professional phone and in-person communication skills Comfortable explaining appointment processes, clinic policies, and insurance-related information to patients Ability to think outside the box, problem-solve, and handle unexpected situations calmly Strong interpersonal skills with a patient-centered mindset Organized, detail-oriented, and able to manage multiple tasks simultaneously Ability to work independently with minimal supervision; self-motivated and proactive Performs well under pressure in a busy clinic environment Strong typing skills, ability to handle multiple phone lines, and proficiency with

Microsoft Excel

Flexible availability based on clinic demand Basic knowledge of anatomy is considered an asset

Compensation

Pay rate will be based on experience and qualifications

Job Types: Full-time, Permanent

Pay: $17.00-$19.00 per hour

Application question(s):

What is your availability? Please note the days and hours you are available to work. Is there anything that would prevent you from being an appropriate candidate such as going back to school or moving out of province? Do you have reliable transportation? What skills do you bring that set you apart from other candidates? Are you interested in long term employment? Why are you interested in this position?
Work Location: In person