Job Description

About the Role

The Administrative Assistant is the first point of contact for our members and guests. You'll play a key role in shaping the energy and professionalism of our gym environment. This is a great opportunity for someone who enjoys working with people and thrives in a fast-paced, team-focused setting.

Key Responsibilities

Greet members and visitors with warmth and professionalism to foster a welcoming environment. Handle inquiries via phone, email, and in person with efficiency and clarity. Monitor member check-ins and manage walk-in traffic using our gym management software (RGP). Process retail, concession, and membership sales through the point-of-sale system. Maintain and reconcile daily cash and transaction records accurately. Conduct outbound calls to generate leads, convert inquiries, and boost membership sales. Keep the front desk area organized, clean, and presentable. Support general administrative tasks as needed by the management team.

Qualifications

Must be available to work mornings, evenings and weekends.

Excellent verbal and written communication skills. Strong interpersonal skills and a customer-first attitude. Proficient in Microsoft Office (Word, Outlook, Excel). Comfortable learning and using point-of-sale and gym management systems. Previous experience with cash handling and customer service preferred. Organized, reliable, and able to multitask in a busy environment. Has climbing experience (a bonus, but not required -- we can train you!).

What We Offer

A positive, collaborative, and energetic team environment. Complimentary gym membership and access to all climbing facilities. Opportunity to be part of a growing and inclusive climbing community. Opportunity to grow into full-time for the right person

Join the Team

If you're friendly, professional, and passionate about supporting your team, we'd love to meet you. Help us provide the best possible experience for our members and guests, on and off the wall.

Kindly email your resume to torontoclimbingacademy@gmail.com

Job Type: Part-time

Pay: $18.00-$20.00 per hour

Benefits:

Casual dress Company events On-site gym On-site parking Store discount
Application question(s):

If hired, how many hours per week can you commit to working at TCA? Please give a range (Example: 10-15 hours) Have you climbed before? Top rope, boulder, outdoors, kilter board Have you belayed before? (If yes, how many years of experience?)
Work Location: In person