Job Description

The Production Team Member is responsible for the preparation and monitoring of products to support the Exceptional Guest Experience through the delivery of quality products and service. Availability for this position must include weekends and evenings.



shifts include:


3am - 11:30am


11am - 7:30pm


weekend availability required

Hospitality & Guest Service


v Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room


v Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate; adheres to product shelf life standards to ensure the best quality product is available to guests


v Delivers consistent and outstanding guest service by maintaining a showcase that is appealing for guests and contains the minimum quantity and variety standards to ensure proper product selection is available


v Enhances the guest experience through friendly attitude, attentive behavior and following the S.E.T. Principles: Smile, Eye Contact, Thank You


v Uses proper procedures to ensure the accuracy of every order for every guest; prepares and finishes products to ensure quality standards are met


v Helps support speed of service targets by working quickly and efficiently to fill orders and meet guest's needs


v Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue


v Listens carefully to guests and apologizes for the experience in the case of a complaint

Restaurant Operations


v Follows all Operations standards and guidelines for preparation of products and operation of equipment, according to training and operational materials provided


v Monitors fridge and freezer product inventory and submits order quantities


v Prepares all products as required, minimizing food waste through the production of smaller quantities of food more often throughout the day; records prepared items and waste on the production sheet


v Receives and responds to showcase and product needs from the Restaurant Front


v Assists in serving guests in the Restaurant Front when necessary


v Regularly takes temperatures of the required products, fridges and freezers and records information in the Time & Temperature Log

Policies & Procedures


v Follows all restaurant policies, procedures and standards


v Supports a clean environment that is ready for rush periods and time-sensitive requests through regular clean up, organization and stocking of the kitchen


v Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Restaurant Manager or Restaurant Owner

Health & Safety


v Works in compliance with occupational health and safety legislation


v Knows, understands and follows safe work practices and procedures


v Uses or wears personal protective equipment or clothing as required


v Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner


v Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone



As a Baker at Tim Hortons, your top priority is guest satisfaction!



Whether you are the very first person our guests encounter, or produce the best loved bakery items that our guests come to enjoy, you will have the opportunity to deliver and create exceptional guest experiences. Your energy and passion for guest service are what make you a top team member in this fast-paced environment while your ability to multi-task and communicate with your fellow team members will contribute to your success.



For high performing Team Members, there may be growth opportunities as a Trainer, Supervisor and other leadership positions. We'd love to learn about you - apply today!

Why work for us?

40% off meals while working 10% discount for friends and family Free Uniforms Full Time employees are benefits eligible after 6 months

REQUIREMENTS

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Customer service background preferred Must be able to lift 25 lbs Previous experience in Quick Service an asset Friendly and outgoing Flexible schedule

Job applicants responding to this posting may be applying to a Tim Hortons restaurant independently owned and operated by a franchisee and, if so, any hiring decisions will be made by the franchisee.



By submitting this application, I acknowledge that most Tim Hortons restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.



By submitting this application, I acknowledge that most Tim Hortons restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.



By submitting this application, I acknowledge that most Tim Hortons restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.