Job Description

About Us:

Miura Co., Ltd., is a world-class industrial boiler manufacturer and aftermarket service provider that is committed to being the best partner in providing boiler solutions. Miura Co., Ltd., was founded in Japan and has grown to be one of the largest boiler manufacturers in the world. Miura is known worldwide for its commitment to protecting the environment and its innovative and efficient boiler designs. Miura Canada Co., Ltd. was established in 1987 in Brantford, Ontario, and since then we have been rapidly expanding our customer base from coast to coast

What we value:

Here at Miura, proper fit is everything. We believe in hiring for attitude, skills, and potential.

Our worldwide footprint, as well as our beliefs in innovation, efficiency, and environmental protection, are represented in everything we do. These principles have led to our continued success in the industry.

What we provide:

A clean and safe working environment Empowerment and Autonomy Competitive compensation package Employee lunches & events

About the Role

1-year contract, with possibility of full time

Location: 2030 Bristol Circle, Oakville

Hours of Work: Monday - Friday, 8:00AM - 4:30PM (may be flexible)

PURPOSE AND SCOPE

The purpose of the Administrative Assistant role is to assist the Customer Service Department Assistant Manager in projects to improve the department and to support day to day functions as needed.

PRINCIPAL RESPONSIBILITIES AND DUTIES

Responsible for an organization project that relates to organizing Service reports by customer Support the team in resolving escalated customer complaints by gathering necessary information, tracking issues, and assisting with follow-ups to ensure timely resolution. Collaborate with internal departments at the direction of the team to help facilitate the resolution of customer issues and support seamless service delivery. Conduct customer outreach on an as-needed basis to follow up on service satisfaction, document feedback, or relay updates. Perform general administrative duties, such as data entry, document preparation, scheduling support, projects and other tasks as assigned by the Assistant Manager.

EDUCATION AND EXPERIENCE

Post-Secondary Certification or Diploma in Administration is considered an asset

REQUIRED SKILLS AND ABILITIES

1-3 years of related experience required Basic knowledge of Invoicing / POs Strong communication, problem-solving, and decision-making skills. Excellent organizational and time-management skills with the ability to handle multiple tasks in a fast-paced environment. Good understanding of Excel, MS Word
Job Types: Full-time, Fixed term contract
Contract length: 12 months

Pay: $22.00-$24.00 per hour

Expected hours: 37.5 per week

Benefits:

Casual dress Company events Paid time off
Ability to commute/relocate:

Oakville, ON: reliably commute or plan to relocate before starting work (required)
Experience:

Invoicing and PO: 1 year (required)
Work Location: In person