Job Description

POSITION SUMMARY

Reporting to the President, our Administrative and Customer Support team is responsible for providing top-notch customer service and sales support to all

Best-Way Glass

customers according to the business's high customer service standards and administrative support according to all established procedures.

PRIMARY DUTIES AND RESPONSIBILITIES

Contribute positively as an effective member of a high performance, cohesive team Answer phone calls in a high volume, fast-paced environment and follow up appropriately, as required Provide top-notch customer service to existing and potential customers In a timely manner, effectively address and resolve all customer questions, requests, and complaints Monitor email accounts, respond to customer inquiries as required, act on requests, and forward messages requiring action to the appropriate member of the team. Before forwarding, obtain sufficient information from the customer regarding the nature of or reason for inquiry Provide occasional direction to technicians Accurately set up/update accounts and input orders into business systems (Glass Manager/HubDoc/QuickBooks Office - QBO) according to established formats and instructions Prepare and issue Job Estimates, Work Orders and Projects in Glass Manager Prepare and issue Invoices, process Payments and issue Receipts in Glass Manager Obtain and submit to relevant General Contractors/Commercial Customers all required project documentation such as WSIB Clearance, Insurance and Ministry of Labour Certificates A/P - Account Payables (ensure submission of all receipts/code all expenses according to Chart of Accounts/obtain invoice approvals based on established approval thresholds/post in QBO/pay all bills according to established procedures and schedules) A/R - Account Receivables - monitor, report, follow up on, obtain payment for all outstanding receivables and post accordingly in Glass Manager Prepare monthly cash bank deposits and reconciliation of bank and credit card statements Prepare social media posts to optimize our social media presence and effect Assist with sales outreach to promote products and services Contribute to updates to training documents (all formats) as business processes are revised.

QUALIFICATIONS

Excellent interpersonal and verbal and written communication skills Exceptional time management and organizational skills and the ability to effectively multi-task and set priorities Strong knowledge of and experience working effectively in customer relationship management systems, database data entry and management, and Google Workspace Demonstrated evidence of coachability and capacity for learning and mastering new systems and processes in a rapidly evolving business environment Demonstrated commitment to service excellence, accuracy and attention to detail Successful completion of a relevant post-secondary program is preferred Current, acceptable Criminal Reference Check

WHAT WE OFFER

Competitive compensation program A stable, full-time position with a growing company with a variety of opportunities for growth

APPLY to

info@bestwayglass.ca

TO BE CONSIDERED FOR A REWARDING EMPLOYMENT OPPORTUNITY!

Thank you for your interest in Best-Way Glass!

Due to the high volume of applications,

only those candidates selected for an interview will be contacted.

Job Type: Full-time

Pay: $20.00-$25.00 per hour

Expected hours: 38 - 44.5 per week

Benefits:

Casual dress Dental care On-site parking
Work Location: In person