Job Description

Benefits:

Company parties Competitive salary

? Admin & Warranty Coordinator

===================================

Full-Time | In-Office | Monday-Friday 8am-4pm

Guaranteed full time hours

No overtime

About Us

Budget Blinds is the #1 provider of custom window coverings in North America.

Budget Blinds 604

is a family-owned, locally operated business serving the Lower Mainland and Fraser Valley. We specialize in custom blinds, shades, shutters, drapery, motorization, and smart-home solutions.

Because our products are custom and our standards are high,

warranty management is a critical role

in our operation -- not customer service fluff, but real problem-solving, accountability, and process control.

Position Overview

The

Admin

Warranty & Remake Coordinator

is responsible for managing

all warranty claims, remakes, and post-installation issues

from start to finish.

This role requires:

Extreme attention to detail

Confidence dealing with vendors, installers, and sales staff
Strong documentation habits
Calm, professional communication with customers
The ability to enforce process and timelines

This is

not

a passive admin role. You will be expected to

take ownership

, ask questions, follow up aggressively, and keep files clean and auditable.

Key Responsibilities

Warranty & Remake Management

Receive, triage, and document all warranty and remake requests

Determine

root cause

(vendor error, installer issue, sales error, customer damage) Request and organize photos, measurements, invoices, and confirmations
Place remake orders accurately with vendors
Track remake numbers, timelines, and resolutions

Documentation & Systems

Maintain

accurate records in TouchPoint (CRM)

Upload photos, installation sheets, vendor confirmations, and email chains
Update internal remake and warranty tracking spreadsheets
Ensure all files are complete, clean, and searchable

Customer Communication

Contact customers professionally regarding warranty issues

Set clear expectations on timelines and next steps
Provide calm, confident follow-up -- even in difficult situations
Escalate issues appropriately when needed
?
Internal Coordination

Communicate with installers to clarify issues or missing information

Work with sales reps when mistakes occur and ensure accountability
Coordinate with management on repeat issues or training needs

Reporting & Accountability

Track trends in:

Vendor errors

+ Installer mistakes
+
Sales errors
+
Customer-caused damage
+
Prepare weekly or monthly summaries for ownership
Help improve systems to reduce repeat issues

? Required Skills & Experience

Strong organizational and documentation skills

Comfortable enforcing process and following up
Confident written and verbal communication (English required)
Able to manage multiple files at different stages
Tech-savvy (CRM systems, spreadsheets, email, file uploads)
Calm under pressure and emotionally mature
Able to work independently without constant supervision
Preferred


Experience in warranties, logistics, admin, construction, or trades

Familiarity with CRM systems (TouchPoint, Salesforce, etc.)
Experience dealing with vendors or manufacturers
Background in customer service with problem resolution

This Role Is NOT For Someone Who:

Avoids confrontation or difficult conversations

Struggles with follow-through
Dislikes structure, checklists, or documentation
Needs constant reminders to complete tasks
Gets overwhelmed Easily

What We Offer

Full-time, stable position

Competitive pay based on experience
Structured systems and clear expectations
Supportive ownership team
Long-term growth opportunity




How to Apply

Please submit:

Your resume

A short note explaining

why you're good at managing details and follow-up

Salary $22-25 per hour depending on experience

The positions on this website, unless otherwise indicated, are posted by Budget Blinds franchisees. Budget Blinds franchises are independently owned and operated businesses and if you accept a position with a Budget Blinds franchisee, you are employed by that franchisee, and not by franchisor HFC Budget Blinds LLC, nor any of its parents or affiliates. The hiring franchisee is solely responsible for all employment decisions including hiring, termination, discipline, compensation and benefits and HFC Budget Blinds LLC and its parents and affiliates have no input or involvement in such matters. HFC Budget Blinds LLC does not receive, review or store any applications for employment. Any questions about posted positions or the hiring process must be directed to the Budget Blinds franchisee posting the position.