Job Description

Job Summary

We are seeking a highly organized and detail-oriented Administrative Officer to join our team. The ideal candidate will be responsible for managing front desk operations, providing administrative support, and ensuring smooth office functionality. This role requires excellent communication skills, proficiency in office software, and a proactive approach to problem-solving.

Duties

Respond to client queries via WhatsApp, Instagram, Facebook, and other social media channels. Handle incoming phone calls and route them appropriately. Act as backup support for the admin team (Client Relations, Finance, and Front Desk) during high-volume periods or absences. Assist with student admissions, including document collection and coordination with institutions. Help clients with WES, ICAS, and other credential evaluation applications. Provide support for basic TRV application preparation under guidance. Manage calendars, schedule meetings, track key internal and client deadlines. Conduct immigration-related and administrative research as needed. Assist in planning internal events, team-building activities, and occasional client-facing events. Maintain organized records of client communication and documentation. Stay updated on Canadian immigration procedures and demonstrate a willingness to continuously learn. Deliver excellent customer service with empathy, professionalism, and attention to detail. Show initiative and take ownership of tasks with a problem-solving mindset.

Requirements

Willingness to step in and support different teams as needed. Passionate about immigration and helping people achieve their goals. Proven experience in an administrative role or as an office clerk is preferred. Strong organizational skills with the ability to manage multiple tasks simultaneously. Excellent verbal and written communication skills with a focus on phone etiquette. Ability to type efficiently and accurately for data entry purposes. A proactive attitude towards problem-solving and the ability to work independently or as part of a team. Familiarity with general office equipment and procedures is a plus.
Join us as we strive to create an efficient and welcoming environment that supports our team's success!

Job Type: Full-time

Pay: $37,000.00-$45,000.00 per year

Benefits:

Wellness program
Schedule:

Monday to Friday
Work Location: In person

Expected start date: 2025-08-01