Job Description

Overview

As an adjuster, you will be responsible for adjusting to all types of physical and property damage claims. In addition to investigating, assessing, negotiating and settling claims, you will advise customers on available benefits, liability surcharges and merit/discount programs.

Responsibilities

• Represent Manitoba Public Insurance (MPI) in the handling of insurance claims by providing exceptional customer service. This will include handling physical and property damage claims, including confirming coverage, assessing, negotiating and settling claims.
• Discuss benefits, coverage, liability, Driver Safety Rating impacts and claim settlement with customers.
• Respond to public inquiries and customer concerns as required.
• Communicate with customers, witnesses, third parties and other business partners, in a timely manner, by telephone, written correspondence and in person.

Qualifications

• A high school diploma
• Two course credits from the Chartered Insurance Professional (CIP) Program
• Three years of office and/or customer service experience.

OR

• A diploma in business administration or a related discipline
• One year of office and/or customer service experience

• Demonstrated oral and written communications skills.
• Successful completion of the Associate Adjuster Qualification Test.
• Must have a valid 5F driver's licence.
• Must have access to a personal vehicle.
• Must be willing and able to travel, as required.

Employee Benefits

Health benefits

We offer a comprehensive health benefits program that includes:

• flexible health, dental and vision plans
• health spending account
• travel health coverage
• other extended health benefits such as ambulance, massage and physiotherapy

Financial security

In an effort to support financial security, we offer:

• registered pension plan
• group, dependent, and optional life insurance coverage
• critical illness insurance
• sick leave to cover short-term disability
• long-term disability

Wellness

We offer programs that focus on how to better achieve a balance between work and personal commitments, as well as maintain a healthy workplace culture. This includes:

• vacation entitlement
• maternity, parental and adoptive leaves
• bereavement and family responsibility leaves
• employee and family assistance program
• mental-health programming
• lunch-and-learn offerings
• discounted gym memberships and wellness account

Diversity and inclusion

Manitoba Public Insurance believes that diversity and inclusion strengthens us. We consider ourselves to be a barrier-free organization where individual values, beliefs and practices are respected and appreciated for the diversity they bring to our work life.

Employee recognition

It's important to recognize our employees for their contributions. Not only do we recognize employees as they achieve milestone years in their careers, we also have several outlets for leaders and peers to reward each other for work well done.

Professional development

We want our employees to grow, which is why we offer support in keeping their skills up-to-date. We offer in-house training, professional development and an educational assistance program.

Safety and health

In an effort to encourage a safe and healthy work environment, we offer various safety, health and workplace policies and programs along with technical expertise and assistance to support employee activities in safety and health.