Job Description

Overview

We have opportunities for Adjudicators in our Adjudication Services department to provide timely, exceptional customer service and help workers with physical injuries. In this role, you\xe2\x80\x99ll make entitlement decisions on claims, manage health care benefits, and answer questions about claim decisions.

If you are committed to providing compassionate service and have experience gathering information from multiple sources, making well-reasoned decisions by applying law and policy, we would like to hear from you! We have Adjudicator roles available in our Richmond, Surrey, Victoria, Kelowna and our Prince George offices.

How you\xe2\x80\x99ll make a difference: You\xe2\x80\x99ll make important and fair decisions when people get injured at work.

Where you\xe2\x80\x99ll work

At WorkSafeBC, we offer a hybrid work model that combines the convenience of working remotely with the dynamism of working in one of our offices, based on the operational needs of the position.

In this role, you\xe2\x80\x99ll work primarily from your B.C. home and occasionally in your home office.

What you\'ll do

• Adjudicate claims related to workplace physical injuries
• Gather information by telephone and in person, and analyze information to determine relevant facts, and weigh evidence to make reasoned decisions in a timely manner
• Review medical documentation and other evidence to determine the eligibility of workers for compensation benefits
• Communicate verbally and in writing to workers, employers, health care providers, and other representatives to ensure that decisions are communicated clearly and understood
• Support people recovering from physical injuries by arranging benefit payments and appropriate treatment
• Ensure employers are involved in supporting early return-to-work

Is this a good fit for you?

We\xe2\x80\x99re looking for people who can:

• Exhibit excellent interpersonal skills and a high level of professionalism to provide empathic, tactful, respectful, and courteous service
• Manage emotionally sensitive conversations while demonstrating a high level of personal resiliency
• Apply strong organizational and time management skills to handle a high volume of claims
• Effectively communicate confidential and sensitive information to a wide variety of clients, both orally and in writing, using discretion and tact
• Take initiative in complex matters
• Probe for understanding where there may be disagreement on facts
• Work both independently and in a team environment
• Operate proficiently in a computerized environment using Microsoft Office software

Your background and experience

• An undergraduate (Bachelor\xe2\x80\x99s) degree
• A minimum of 18 months of experience in making adjudicative decisions and/or applying law and/or policy in the last 5 years
• One year or more of experience providing customer service

We\xe2\x80\x99ll consider equivalent combinations of education and experience.

Important to know

Before we can finalize any offer of employment, you must:

• Consent to a criminal record check
• Confirm you\xe2\x80\x99re legally entitled to work in Canada
• Have a valid class 5 driver\xe2\x80\x99s license or equivalent which would allow you to drive independently in BC is required

WorkSafeBC\xe2\x80\x99s COVID-19 Employee Mandatory Vaccine Policy (the \xe2\x80\x9cPolicy\xe2\x80\x9d) is suspended effective January 9, 2023, however we reserve the right to re-implement it in response to changes in the public health landscape, including public health orders. We are committed to the protection, health, and safety of our employees and our Communicable Disease Prevention Program and related protocols remain in effect.

Who we are

At WorkSafeBC, we promote safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases occur, we provide compensation and support injured workers in their recovery, rehabilitation, and safe return to work. We\xe2\x80\x99re honoured to serve the 2.49 million workers and 263,000 registered employers in our province.

What\xe2\x80\x99s it like to work at WorkSafeBC?

It\xe2\x80\x99s challenging, stimulating, and rewarding. Our positions offer diversity and opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important, and so are the people we do it for.

Our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences that reflects the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self.

Learn more: Discover .

Our benefits

As a member of our team, you\xe2\x80\x99ll have access to services and benefits that help you get the most out of work \xe2\x80\x94 and life. Along with a competitive salary, your total compensation package includes:

• Defined benefit pension plan
• 3 weeks of vacation in your first year, with regular increases based on years of service
• Health care and dental benefits
• Optional leave arrangements
• Development opportunities (tuition reimbursement, leadership development, and more)

Learn more: Find out .

Want to apply?

• Applications are welcomed immediately, however must be received no later than 4:30 p.m. PST on the closing date.
• Please note that we will be starting assessments prior to the closing date.
• We encourage all qualified applicants to apply. If you require an accommodation in the assessment process, please email

when you submit your application.

WorkSafeBC