Job Description

Overview

We have opportunities for adjudicators in our Worker and Employer Services division to provide timely, exceptional customer service and help workers with physical injuries. In this role, you'll make entitlement decisions on claims, manage health care benefits, and answer questions about claim decisions.

If you are committed to providing compassionate service and have experience gathering information from multiple sources, making well-reasoned decisions by applying law and policy, we have Adjudicator roles available in our Victoria, Richmond, Surrey, Kelowna and Prince George offices.

WorkSafeBC has adopted a hybrid model offering opportunities to work remotely and onsite based on the operational needs of the position.

What you'll do

As an adjudicator you will:

• Adjudicate claims related to workplace physical and mental health injuries
• Gather information by telephone and in person, analyze information to determine relevant facts, and weigh evidence to make reasoned decisions in a timely manner
• Review medical documentation and other evidence to determine the eligibility of workers for compensation benefits
• Communicate verbally and in writing to workers, employers, health care providers, and other representatives to ensure that decisions are communicated and clearly understood
• Support people recovering from physical injuries by arranging benefit payments and appropriate treatment
• Ensure employers are involved in supporting early return-to-work

Is this a good fit for you?

We're looking for people who can:

• Exhibit excellent interpersonal skills and a high level of professionalism to provide empathic, tactful, respectful, and courteous service
• Manage emotionally sensitive conversations while demonstrating a high level of personal resiliency
• Apply strong organizational and time management skills to handle a high volume of claims
• Effectively communicate confidential and sensitive information to a wide variety of clients, both orally and in writing, using discretion and tact
• Take initiative in complex matters
• Probe for understanding where there may be disagreement on facts
• Work both independently and in a team environment
• Operate proficiently in a computerized environment using Microsoft Office software

Application requirements:

You must submit your application by 4:30 pm on the closing date of the competition.

If you require an accommodation in the assessment process, please email at the time you submit your application.

Who are we?

At WorkSafeBC, we're dedicated to promoting safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries and diseases occur, we provide compensation, and support injured workers in their recovery, rehabilitation, and safe return to work. We also work diligently to sustain our workers compensation system for today and future generations. We're honoured to serve the 2.4 million workers and 245,000 registered employers in our province.

WorkSafeBC requires all employees to be fully vaccinated against COVID-19. In implementing the policy, WorkSafeBC will consider its obligations to accommodate those staff who are unable to be vaccinated.

We recognize that our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences, and which reflects the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self. We encourage all qualified applicants to apply.

What's it like to work at WorkSafeBC?

It's challenging, stimulating and hugely rewarding. Our positions offer tremendous diversity and excellent opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important and so are the people we do it for.

Our benefits

Being part of WorkSafeBC means being part of a strong, committed team. Along with a competitive starting salary of $33.66/hour, your total compensation package includes vacation, optional leave arrangements, health care and dental benefits and contributions toward your retirement pension. We also offer continuous learning opportunities, leadership development programs, and tuition reimbursement to make your career at WorkSafeBC rewarding. As a member of our team, you'll have access to services and benefits that can help you get the most out of work -- and life.

WorkSafeBC has adopted a hybrid model offering opportunities to work remotely within BC and onsite based on the operational needs of the position.

Learn more about .

If you're the successful applicant, we'll be making a conditional offer contingent upon your clearing a criminal record check under the . At the time of offer, you'll need to provide consent for a criminal record check. Once we receive clearance, we'll confirm your offer of employment.

WorkSafeBC is an inclusive and accessible employer committed to employment equity. We invite applications from all qualified individuals, however, only those under consideration will be contacted. If you're unsuccessful, please accept our appreciation of your interest.

This position is restricted to those legally entitled to work in Canada.

Thank you, in advance, for applying.