Traditional Chinese Medicine (TCM), Acupuncture & Wellness
Overview
The Healing Forest is a TCM (Traditional Chinese Medicine) and acupuncture wellness clinic rooted in holistic healing, with a focus on individualized care, herbal medicine, and wellness education. We are seeking a
dedicated, organized, and proactive Clinic Manager
to oversee day-to-day operations, support our team of practitioners, and ensure smooth patient experiences.
This role is ideal for someone with a background in healthcare, wellness, or clinic administration and management who appreciates natural holistic medicine.
Key Responsibilities
Clinical & Operational Oversight
Manage all
daily clinic operations
, including patient flow, scheduling, charting, and insurance billing.
Ensure
compliance with clinic policies
, provincial regulations, and health & safety standards.
Coordinate
workflow among all practitioners
: TCM doctors, acupuncturists, naturopaths, osteopaths, chiropractors, and support staff.
Monitor and
optimize service delivery
to maintain a patient-centered, healing atmosphere.
TCM Herbal Dispensary Management
Oversee the
herbal pharmacy
: manage inventory of raw herbs and granules, place restock orders, and ensure accurate labeling and packaging of custom formulas.
Support practitioners in the
preparation, pickup, and shipping
of herbal prescriptions.
Staff & Contractor Coordination
Recruit, hire, train, and onboard
staff as needed (administrative or support roles).
Provide
direction, mentorship, and scheduling
support for the clinical team.
Motivate and evaluate team performance
; conduct check-ins and resolve interpersonal or workflow issues.
Business Administration & Systems
Review and manage budgets, track expenditures
, and ensure departments stay within funding limits.
Develop and monitor
systems for performance evaluation
, clinic metrics, and service quality.
Manage
contracts, supplies, vendor relationships
, and service providers.
Maintain and optimize
JaneApp, clinic software, and digital systems
.
Patient Experience & Community Engagement
Respond to patient inquiries,
follow-ups, and service concerns
with empathy and professionalism.
Track patient feedback
and implement improvements to care delivery.
Coordinate
marketing activities
, such as seasonal promotions, social media posts, wellness workshops, and events.
Reporting & Strategic Input
Oversee the
collection and analysis of clinic data
for reporting and planning.
Prepare and review reports on clinic performance and service delivery.
Contribute to
policy updates, workflow improvements, and strategic decisions
.
Qualifications
Healthcare, wellness, or clinic admin background
strongly preferred (experience in a TCM or holistic clinic is an asset).
Familiarity with
herbal medicine, natural health products, or dispensary processes
is a major plus.
Comfort with
basic medical/TCM terminology
and patient confidentiality protocols.
Strong
organizational and multitasking skills
.
Tech-savvy and quick to learn software tools (JaneApp, Google Drive, POS systems).
Warm interpersonal communication
style -- able to hold calm space for patients and practitioners alike.
Interest in or openness to learning about
Traditional Chinese Medicine and integrative health
approaches.
Position Details
Part-time
: 12-20 hours/week to start, with room to grow potentially into full-time. We are looking to expand to a 2nd location next year.
Compensation
: Competitive hourly rate based on experience; includes clinic treatment discounts and wellness perks