Job Description

Who we are:

Canadian Mental Health Association Durham is an integrated community mental health and primary care hub that has been providing mental health services to Durham Region for over 60 years.





During that time, it has evolved to provide a broad range of services to individuals and their families experiencing mental health challenges, from information and education to case management, psychosocial rehabilitation, housing and primary healthcare. These services are provided through inter-professional teams focused on providing clinically based services that, in addition to dealing with client mental health issues, address social determinants of health using the recovery model.

Overview

: Oversees and manages the day-to-day operations of the Assertive Community Treatment (ACT) Team and the step-down program (STEP) Team within the Canadian Mental Health Association (CMHA) Durham

.

Responsibilities

:


Organizes the day-to-day activities within ACT & STEP, managing a high performance multi-disciplinary team of staff, preparing work plans that align with the organization's goals and objectives

Directs staff in providing support, guidance and counselling in accordance with Ontario ACT Standards to facilitate medication management, psychiatric rehabilitation, activities of daily living, goal planning, clinical assessments, community resources etc.

Ensures that the day-to-day services are planned, delivered and evaluated in accordance with professional standards, good operating principles, best practices and legislative requirements

Directs and coordinates the client admission, treatment and discharge process

Participate in cross-functional teams, developing, recommending and implementing short and long term plans for the organization

Continually evaluates the status of clients and appropriately plans and coordinates treatment activities to ensure attention is given to their changing needs

Responsible for a documented staff management process including recruitment, establishing goals, strengthening competencies and supervision/evaluation of performance

Creates and maintains a positive work environment where all employees can maximize their job satisfaction and productivity

Ensures all accreditation and accountability requirements are met

Responsible for maintaining positive relationships with community partners and promoting/facilitating community service integration as required

Develops and coordinates all ACT & STEP policies, procedures and guidelines

Facilitates team meetings focusing on business and operational issues

Maintains up-to-date knowledge on ACT & STEP in a multi-disciplinary environment in order to ensure availability of service to clients

Prepares, maintains and monitors monthly and annual statistics as required

Oversees and audits for accuracy the maintenance of all ACT & STEP clients' documented information as per CMHA Durham policies, procedures and guidelines

Oversees staff coverage to meet client care needs

Ensures continuous improvement to enhance organizational strength

Oversees and manages departmental budgets and expenses to ensure appropriate funding allocation

Performs other tasks as assigned by management




Risk Management


Identifies, assesses, evaluates risk management activities and controls risks ensuring appropriate and sustainable activities/practices are developed and implemented

Anticipates risks to lessen exposure ensuring appropriate and adequate oversight is provided

Evaluates risk management practices ensuring ongoing, systematic process of identifying, assessing and prioritizing risks as they pertain to client information practices


Maintains membership with the Ontario ACT Association (OAA)

Skills:

Post-secondary education, minimum of 5 years clinical experience in mental health and a minimum of 5 years related management experience

A professional regulated under the Regulated Health Professions Act (e.g., nursing, psychology or occupational therapy) or is a registered social worker is preferred.

Sound knowledge of the Ontario Mental Health Act

Confidence when communicating with community service providers and professionals (i.e., probation officers, lawyers, landlords, police)

Good knowledge of psychiatric assessments in mental health especially in relation to current and future clinical programs and services

Extensive knowledge of client information management in mental health services

Proven ability to provide staff supervision and team leadership

Experience with methods of program evaluation

Proficient in crisis management intervention and recognition of unsafe environments

Ability to work with individuals of diverse backgrounds

Extensive knowledge of Regulated Health Professionals required documentation practices in mental health/health care services

Expert level administrative and organizational skills

Excellent communication skills (written and verbal) to ensure staff understand and contribute to the strategic vision of the organization

Proficiency in MS Office, documentation software and the internet

EFFORT

Sits at desk, stands and walks daily, and operates personal vehicle in order to perform the duties of the job

Concentration, conceptualization, attentiveness, creativity and innovation required daily using sight, hearing and touch to operate a computer, develop strategic actions, develop/provide information on policies and procedures, proofread, perform comprehensive assessments, write, respond to inquiries, read documents, resolve conflicts, problem solve, facilitate meetings, attend meetings, oversee daily operations, manage caseloads, prepare documents, listen to clients etc.

Working Conditions:

Works on site in office settings and off site in the community

Exposure to abusive/irate clients, deadlines, distractions/Interruptions, multiple demands,


Little exposure to hazards

What we offer:

CMHA Durham is a non-profit community-based organization that believes that mental and physical health care is for everyone regardless of class, race, sexuality, gender, age, faith, or ability. With a flexible working model (within reasonable parameters of the program), memberships to meditation apps, competitive vacation, wellness time and 100% employer paid health benefits, work-life balance is not only encouraged but expected. Our Monday - Friday work week has 35 hours for most position and everyone gets their birthday off with pay.

Read more about us at

CMHADurham.org

/getinvolved.

CMHA Durham endorses the principles of workforce diversity and does not use AI algorithms or automated decision-making in the recruitment process. All qualified candidates are encouraged to apply; however, only those selected for an interview will be contacted. Please advise us if you require any level of accommodation, we are here to help and support you.