Job Description

Our Accredited Business Benefits Advocate is responsible for providing a single point of entry for support of BBB Accredited Businesses (ABs) and the collection of past due accounts. Ensuring Accredited Businesses (ABs) maximize their benefits and that retention goals for the BBB are met.

Guaranteed base salary plus performance based bonus.

This is an excellent opportunity for those wanting to pursue a career with an established brand.

Responsibilities

Be key contact person for AB inquiries and assist with profile updates Contact ABs via phone, email, and mail regarding outstanding payments Respond to AB inquiries with professionalism Maintain accurate records of communications and payment activity Collaborate with finance and membership teams to improve collection processes Generate regular reports on collection status and aging accounts Learn and follow BBB standards and values

Qualifications and Skills

A great attitude and a willingness to learn:

Positive, enthusiastic Self-motivated Dependable Persistent Previous sales experience is required Comfortable, confident, highly articulate telephone manner. Excellent English language communication skills. Strong communication and negotiation skills High attention to detail and organizational skills Ability to handle sensitive information with discretion Willingness to follow training and accept coaching

Benefits

Supportive and inclusive work environment Hybrid work schedule Performance-based bonuses Health and dental benefits RRSP Program

Application Process

Email us your resume and a brief cover letter that outlines why you believe you are an ideal fit in this role.

At BBB, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve, creating an environment where every employee has the opportunity to reach their full potential. BBB is committed to providing accommodations; should you require an accommodation and are contacted regarding this position, please advise the interview coordinator of any accommodation measures you may require and we will work with you to meet your needs.

We thank all applicants, and regret that we are able to contact only those who are invited for an interview.

Job Types: Full-time, Permanent

Pay: $37,000.00-$40,000.00 per year

Benefits:

Dental care Extended health care Paid time off RRSP match
Experience:

Sales: 2 years (required)
Work Location: Hybrid remote in Kitchener, ON N2H 2M2