777 West Broadway, Vancouver, British Columbia, Canada, V5Z 4J7
full-time . August 5, 2025
Description
About TallGrass:
TallGrass Natural Health was created in 1997 when Matt Breech and Ben Banky met while studying in China. They discovered that they shared a vision to create a business that could provide for the planet and local community while being a thriving enterprise. More than 20 years later, TallGrass is a Certified B Corporation and a leading supplier in the Canadian Natural products industry. We partner with Canadian retailers, health care professionals, and eCommerce providers to reach natural consumers wherever they shop. We focus on just a few premium brands committed to making a difference and provide the best possible service, education, and marketing support in the industry as part of our mission to inspire and empower consumers to take a holistic approach to wellness.
The Role:
We are seeking a motivated individual who shares our company values to join the finance team in our Vancouver office. This is a hybrid role, with in-office presence typically one day per week. The Accounts Receivable Specialist reports to the Assistant Controller and plays a key role in ensuring timely collections, processing credit card transactions, and supporting the broader finance function. You are exceptionally organized, keeping the big picture in mind even when working on the nitty-gritty.
TallGrass Core Values:
Celebrate - We work hard, play hard and laugh hard.
See the big picture - We see, understand and care about the whole process.
Build community - We nurture our relationships and ourselves.
Follow through - We honor the trust people place in us.
Show gratitude - We respect and appreciate everyone's contribution.
Do good - We care about the health of all people and our planet.
Responsibilities:
Manage the full cycle of accounts receivable and monitor outstanding balances
Perform collection activities through phone, email, and written communication in a professional manner
Reconcile daily, weekly, and monthly sales and payment reports from Shopify, including cash settlements and chargebacks
Investigate and resolve payment discrepancies, failed transactions, and chargebacks (short payments and deductions)
Process bank deposits and cash receipts - cheques/EFTs, credit card payments
Identify and recommend process improvements to streamline AR workflows
Collaborate with different departments in documenting and updating policies and procedures
Process customer credit card transactions and ensure accurate recording of payments
Prepare and maintain monthly reconciliations of customer accounts
Respond to customer inquiries regarding billing, payments and account status
Assist with month-end closing activities related to accounts receivable
Provide general administrative and accounting support to the Finance team as needed
Competencies and Experience:
Efficient and Effective
- You are highly organized, work with a strong sense of urgency, and consistently meet deadlines. You bring excellent problem-solving, analytical, and communication skills to your work.
Technical
- You have strong working knowledge of Excel, Word, Outlook and have some experience with accounting systems (experience in SAP Business One is an asset)
Positive attitude and team player
- You are calm under pressure and care about team success while going the extra mile for customers and partners
Detail oriented
- You are able to achieve thoroughness and accuracy when accomplishing tasks
Experience
- You have a minimum of 1-year experience in accounts receivable or general accounting.
Education -
Post-secondary education in Accounting, Finance, or a related field is an asset
Great Work Perks
Competitive compensation
Wellness program and health benefits
Staff product allowance and discount
Education assistance
Paid time off to volunteer
Profit sharing and savings plan
Regular team social and company events
Hybrid office (1 day a week in office)
Compensation
$48,000.00 - $55,000.00 per year
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