Job Description

Job Posting: Accounts Receivable Pro

Job: Accounts Receivable Professional

Location: 150 Superior Blvd, Mississauga, ON, L5T 2L2

Reports to: Controller

Website: www.steelfire.com

Type: Full Time, On Premises

ABOUT US

Have you heard of us? Have you seen our brand anywhere? No, and we like it that way. Unless we are required to, we do not splash our logo all over our products. We work behind the scenes to supply our network of service providers and OEMS with products and solutions that protect lives and property.

Let's assume you have been to a restaurant, condo, mall or office tower before. We supply emergency lights, fire alarm components, fire extinguishers, fire hose, signage, chemicals, detectors and more to the service companies that install and maintain these systems and devices. We supply critical components to the major manufacturers in our industry like Johnson Controls, Carrier, Honeywell and Amerex to name a few.

Be prepared to make new friends around the world as we have a few thousand customers around the world, with more joining every day.

Family is important. We respect and are flexible to the needs of our staff, many of whom have been with us for over 20 years. We view our customers and vendors as partners with hundreds of relationships that go back over 40 years. All relationships have their bumps, and we have many stories of helping customers with payment terms or paying vendors early to help with cash flow. We are personal with our customers. When you call you get a person and not a machine. Jason has his personal cell phone listed on everything and encourages people to call or text any time. Hopefully you will find that this job posting shows some personality too. For many of our customers we are their largest or key supplier. We never, ever want anyone to feel like we take advantage of that position. Any negative feedback is immediately shared with the team and the customer contacted to acknowledge the concern and the outcome. From people to systems and process design, we are focused on delivering Wow. We play the long game where decisions are made to maximize the customer experience and not the transaction. If you like stability, we have it in spades. This mindset has meant we have been profitable every year since 1956 while operating with no debt.

OUR CORE VALUES:

Deliver WOW through customer service Challenge the Status Quo Be Curious and pursue learning and growth Show your Personality, Be Personal (Personal-ity) Do more with Less

JOB OVERVIEW

This position reports to the Controller. The Steel Fire Group is a fast-paced organization that requires a highly organized individual who can manage a variety of tasks for various business entities in a timely manner. This role requires you to be on premises with no hybrid or remote work option.

Not everyone is built to be a Collections All Star. We can ship the wrong product, but if we provide poor collections experience, it can ruin a relationship. When faced with challenging communication all your skills are on display. You show empathy, regulate your emotions and use your social and problem-solving skills to achieve company goals along with making sure our customer feels heard.

Customer contact with collection activities forms a significant part of this position. You are someone that views Collections as collaborative as opposed to confrontational. AR is an extension of customer service and a critical contributor to the Customer Experience. The successful individual values treating our customers, from small business owners to finance teams at large corporations, as partners, with the highest level of respect and dignity.

Strangely (sarcasm), people are not always keen to answer or reply to Collections in a timely manner. Given the level of follow-up required in this position, previous managers would describe you as detailed, organized and action oriented. Never one to sit idle, you are equally enthusiastic about helping with the administrative tasks that need to get done as well as exciting new challenges.

Our Collection function runs on Collection Management Software. The software automatically sends proactive reminders when invoices are becoming due based on customer segment strategies. A worklist is generated each morning to organize your efforts and prioritize collections activities. You will send emails, update call logs, and enter promises to pay into our Collections software. Throughout the day you will review our ERP for orders that go on credit hold and prioritize contacting those customers. The goal is to provide uninterrupted service to our customers by proactively engaging them prior to the account going on hold.

KEY RESPONSIBILITIES

Monitor credit hold alerts hourly for entered orders and following up with customers for payment details to release. Manage the daily collection software worklist, including making collection calls (phone and email), logging call details, updating Promise to Pay (P2P) records, and conducting follow-ups as needed. Address customer queries and provide missing documents (e.g. invoices, statements) Communicate problem accounts to Controller Set up new customers in the ERP system and maintain as necessary Assist cash application team member to apply payments correctly against customer account Maintain credit cards in processor portal Process credit card payments weekly Identify opportunities to improve the collections process or software and take leadership role to resolve

REQUIREMENTS

3+ years Collections experience in a business-to-business distribution environment (product sales preferred) Tech savvy as you will be using Collections Software, Slack, Front to name a few Experience with ERP systems, terminal and point of sale credit card systems You are a naturally curious person that has a need to learn and understand High emotional IQ Experience using collections software or other similar software an asset but not required. Intermediate skills in Excel including lookups and pivot tables.

EDUCATION

College or University Diploma

WHY WE THINK YOU WILL LOVE WORKING WITH US

We provide a competitive renumeration and benefits package. You will be part of a growing and dynamic team. We are a Canadian family owned and operated business without layers of bureaucracy slowing things down. Our industry has proven to be recession, and even covid, proof. This along, with we being well run (at least we think go) mean we are extremely stable financially.

HIRING INFORMATION

We value diversity and are an equal opportunity employer. We are committed to providing reasonable employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation to apply, or if selected for an interview, please contact

Jason Steel

.

Please note that your application and any related materials you provide may be processed, stored, reviewed, or otherwise used by systems in our recruitment selection process that may interact with AI tools. This includes any AI integrated functions that may be utilized by the job board through which you applied to our position.

If this posting speaks to you, please forward your application directly to jsteel@steelfire.com. The interview process starts with a phone interview. Successful candidates from the phone interview will be invited to head office for a facility tour, meet the team, and interview(s). In addition, you will be asked to complete a PXT Profile which is a fit assessment tool that we use.

I am very excited to meet exceptional people.

Thank you for your consideration, Jason

Job Type: Full-time

Pay: From $55,000.00 per year

Benefits:

Dental care Extended health care Vision care
Ability to commute/relocate:

Mississauga, ON L5T 2L2: reliably commute or plan to relocate before starting work (required)
Education:

DCS / DEC (required)
Experience:

Accounts receivable: 3 years (required)
Work Location: In person