The Accounts Receivable Coordinator, under the direction of the Senior Accounts Receivable Manager,
Credits & Collections completes day-to-day accounts receivable billing and receipt activities required with
accuracy. This position will require direct collaboration with the Accounts Receivable Team Lead, as
well as external customers with a focus on customer service.
DUTIES AND RESPONSIBILITIES
Reconcile accounts receivable balance.
Communicate with customers regarding their account status and resolving billing issue.
Managing inbound and outbound communication from customers, programs, insurances in a
professional and friendly telephone manner.
Assist in the investigation and resolution of unapplied payments.
Assist with coordinating and monitoring the billing information flow between programs, customers,
and Bayshore Specialty Rx.
Liaise with Program managers and Pharma Companies regarding billing and payment issues as
required
Recommend procedures to ensure minimal errors in billings and proper cash applications
Review and respond to Customer AR inquiries via Departmental AR email and AR phone lines
Ensure monthly processing deadlines are met as required.
System testing as needed.
Participate in ongoing internal and/or external continuing education activities.
Adhere to Bayshore Policies and Procedures.
Participate in quality activities and continuous improvement initiatives in keeping with the
company's Quality Management System.
Participates in proactive Health & Safety activities while performing all duties. Is responsible to
notify immediate Supervisor of any Health & Safety risks or concerns.
Maintains confidentiality of client and corporate information and discusses same only with
appropriate Bayshore personnel.
Complete other tasks as requested
Qualifications
:
QUALIFICATIONS
EDUCATION
Minimum Secondary School Diploma.
EXPERIENCE
Two years of accounts receivable experience; intermediate knowledge of Windows, Excel, and
Word.
OTHER SKILLS AND ABILITIES
Fully bilingual in both English and French (must be able to speak, read and write in both languages
fluently)
Intermediate knowledge of MS Office (Word, Excel, and Outlook).
Proficiency in Kroll and other pharmacy management systems.
Exceptional interpersonal skills and ability to work independently and as part of a team
Excellent communication skills both written and verbal
Strong organizational skills; ability to meet deadlines and work under pressure
Commitment to continual learning
Accuracy and strong attention to detail is critical
Exemplary customer service skills
Ability to work independently and manage multiple tasks effectively
* Self-starter and ability to work proactively and think independently
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