Daily collections including contacting customers to secure payment
Record and update notes on customer accounts (during collection efforts)
Reconcile customer accounts
Generate and deliver open item statements and requested invoices for assigned corporate accounts
Retrieve invoices or paperwork to resolve client disputes or concerns
Escalate current or potential issues to Team Lead and/or Accounts Receivable Manager
Recommend and address accounts for collection and/or bad debt allowance
Assist with customer payment, credit and debit note applications
Posting of daily EFT, cheques and credit card payments
Answer customer inquiries via email, phone
Other tasks as assigned by Management
Qualifications:
2 to 4 years of accounts receivable experience, including collections and payment applications
Minimum Grade 12 Education (Post-Secondary Education is an asset)
Proficiency in Microsoft Office (Word, Outlook, and Intermediate to Advanced Excel)
Excellent customer service skills
Strong written and verbal communication skills - English
Strong ability to prioritize multiple tasks, organize and meet deadlines
Team Player
High degree of accuracy and attention to detail
Ability to analyze and problem solve
* Ability to work independently in a demanding environment
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