Job Description

Work Type: Part Time

Location: WRHN @ Queen's Blvd (formerly St. Mary's General Hospital Campus)

Home to seven regional programs and comprehensive health-care services, Waterloo Regional Health Network (WRHN, pronounced wren) is committed to meeting the current and emerging needs in Waterloo-Wellington and beyond.


WRHN is redefining the health-care experience through collaboration and innovation, addressing barriers to access, advancing care delivery, and setting new standards in compassionate, empowered community-driven health care.


At WRHN, every patient is at the centre of everything we do as we strive to improve lives, inspire healing, and build healthier, stronger communities. By listening to patients and partners, we strive to connect communities to the right care, at the right place, and at the right time.

Please Note:

New employees must provide documentation/proof of COVID-19 vaccination status, a 2-step TB test, as well as proof of immunity to measles, mumps, rubella, and varicella (chickenpox) prior to their start date at Waterloo Regional Health Network (WRHN). New Employees will require clearance from Employee Health, Safety and Wellness before they are able to begin any position within WRHN.

Position Summary

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The Accounts Receivable Billing Clerk (A/R) is directly responsible for performing data entry and related duties in posting accounts receivable transactions. This includes maintaining ledgers, credit balances, resolving account irregularities, and perform other admin duties of the finance department. The A/R Clerk will also administer claims, refunds, adjustments, and any other accounting transactions related to Accounts Receivable management. This position involves diplomatic interaction with customers to provide billing information and support in order to facilitate swift payment of invoices due to the organization.

Position Requirements:

Data Entry

Post A/R data to profit/loss reports, balance sheets, income statements, and other documentation. Receive and fill out receipts for third party payments, whether by cash, check, credit, and other forms of payment. Balance daily A/R batches; prepare and distribute income reports and statistics to key personnel.

Data Processing and Review

Review all credit balances, refunds, and adjustments, and apply adjustments and/or corrections to corporate billing records. Investigate collection problems and advise stakeholders on corporate A/R policies and procedures. Investigate and resolve billing discrepancies or misapplied cash transactions. Make arrangements for payment of outstanding and late accounts; escalate transfer to Delinquent Accounts or outside collection agency as necessary. Post and reconcile customer payments to general ledgers. Where applicable, evaluate and process insurance denials and/or late insurance claims. Form collection strategies to mitigate customer objections to making timely accounts receivable payments. Ensure the strict confidentiality and privacy of financial records as they relate to the organization and its customers.

Communications and Collaborations

Collaborate with the Accounting Supervisor to maintain collection goals and general A/R performance levels. Communicate with internal/external sales representatives and accounting/tax professionals as necessary to complete job duties. Adapt communication and interpersonal skills to deal effectively with patients and their families, co-workers, physicians, volunteers and others within our health care community. Abide by all SMGH policies and procedures, (i.e., Occupational Health & Safety Act, Public Hospitals Act,) position obligations, and perform work duties in accordance with SMGH's Code of Conduct. Demonstrate values and a commitment to foster a healthy, supportive work environment dedicated to delivering a high quality care experience though compassion, innovation and respect. Effectively apply organizational and time management skills to prioritize workload, to problem solve, and to adapt to frequent interruptions. Other duties as assigned.

Position Requirements:

Completion of a College Diploma in Accounting, Finance, or Business Administration


Minimum one (1) to three (3) years direct experience in an Accounts Receivable role or capacity. Demonstrated ability to accurately calculate, post, correct, and manage accounting figures and financial records. Strong up to date knowledge of collection regulations and fair credit practices. Ability to possess a high level of moral judgment for handling confidential information and monetary transactions. Recent experience in gathering data, compiling the proper information, and preparing financial reports. Able to perform and document moderate to complex account reconciliations. Basic knowledge and navigation of accounting systems, budgets, and internal controls. Advanced proficiency with accounting software and spreadsheet programs and applications. Able to effectively build and maintain lasting relationships with other departments/units, key business partners, and local government agencies. High level of proficiency with navigating and using Microsoft Office productivity suite. Successfully able to perform their function in accordance with prescribed standards that focuses on the priority of People Safety and the delivery of the highest standard of Quality Care. Demonstrate the physical and mental capabilities necessary for proper and efficient performance of the essential duties of the position.

Preferred Requirements:

Sound analytical thinking, planning, prioritization, and execution skills. Excellent teamwork and team building skills to effectively collaborate with other members of the finance team.

Application Instructions:

EMPLOYEES OF LEGACY ST. MARY'S GENERAL HOSPITAL ARE REQUIRED TO SUBMIT THEIR APPLICATION ELECTRONICALLY USING INFOR.


As per the collective agreement, the internal recruitment process will be completed prior to the consideration of external applications.


Waterloo Regional Health Network is committed to fair and equitable employment and in our recruitment and selection practices. We strongly believe in inclusion and diversity within our organization, and welcome all applicants including, but not limited to racialized communities, all religions and ethnicities, persons with disabilities, LGBTQ2S+ persons, Indigenous people, and all others who may contribute to the further diversification of our Hospital community. We are committed to providing and fostering a respectful workplace for all employees, free from violence and harassment.


Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code. WRHN is committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive, barrier free workplace. We will accommodate the accessibility needs of individuals with disabilities to support participation in all aspects of the recruitment process. Should you require this accommodation, please contact Human Resources.


International Applicants

If you are seeking employment on a temporary work or study permit we recommend reviewing work permit restrictions as it applies to healthcare organizations in Canada. Individuals holding a work or study permit seeking employment in the healthcare sector may be required to complete additional steps in the process. This may also apply to current employees seeking renewal of their work permits. It is the accountability of the applicant and/or employee to ensure they are adhering to their specific work permit restrictions.


We would like to thank all candidates in advance for their interest and only those candidates selected for an interview will be contacted. Due to the volume of applications, we receive, we are unable to confirm the receipt of individual applications or resumes.