Job Description

Description

About FirstService Residential:

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, career training, and support for continued professional development.

Experience being part of a high-performing team with a fulfilling career in property management with FirstService Residential.

Job Overview:

The Accounts Receivable Associate - Receptionist provides coverage at the reception desk during vacation periods and peak business times. The Office Manager will advise the Accounts Receivable Clerk and AR Supervisor of scheduled coverage requirements in advance whenever possible. In the event of an emergency, such as a sick day, the Office Manager will notify the AR Supervisor directly.

Responsibilities:

Payment Processing & Accounting Support



Receive, sort, and enter cheque, cash, and electronic fund payments from homeowners, tenants, and other payors Accurately input payment and banking information into the accounting system Track incoming funds and issue receipts as required Update homeowner and tenant information in the system Follow established cash-handling protocols to ensure accuracy and compliance

Customer Service & Communication



Respond to customer emails, tickets, phone calls, and general inquiries in a timely and professional manner Provide information and assistance to homeowners and tenants as needed Forward inquiries to the appropriate department when resolution is not possible directly



Mail, Courier & Document Handling



Sort and distribute incoming physical mail; scan and route documents for digital distribution Monitor and distribute faxes received via the centralized email system Receive, coordinate, and dispatch courier deliveries



Administrative & Office Support



Perform clerical duties including filing, labeling, data entry, and photocopying Assist various departments with administrative support as needed Maintain office supply inventory -- place orders, receive and unpack shipments, and ensure supply areas remain organized Ensure common office spaces (kitchens, boardrooms, photocopy rooms) are clean, stocked, and well-maintained



Collaboration & Professional Conduct



Work effectively with supervisors, managers, colleagues, and clients Take direction and complete tasks within assigned deadlines Maintain professional and courteous relationships with internal and external contacts

General Expectations



Demonstrate strong organization, accuracy, and attention to detail Manage high volumes of data efficiently Thrive in a fast-paced environment while balancing multiple priorities

Skills & Qualifications:

Prior experience in high-volume data entry in either an office or Accounting related field, with a strong focus on accuracy and speed. Proven financial or numerical aptitude, ideally gained through prior Accounts Receivable experience for a large, complex, client focused organization. Experience providing customer service and cash handling would be an asset. Strong experience in Microsoft Excel, Word, and Outlook required. Excellent organizational skills to manage multiple tasks and tight deadline is crucial. High attention to detail.
Excellent verbal and written communication skills.

What We Offer:

As a full-time associate, you will be eligible for full comprehensive benefits including health & dental. In addition, you will be eligible for time off benefits, paid holidays, access to our Employee Assistance Program, Tuition Reimbursement, etc.

Compensation:

$40,000.00 - $42,000.00 per annum

FirstService Residential is proud to be an equal opportunity workplace.

It is our policy to promote equal employment opportunity for all current and prospective associates. This applies to all employment-related matters, including the recruitment process, hiring decisions, compensation and benefits. We are committed to providing and maintaining a working environment that is based on respect and preserves the dignity and rights of everyone in the organization. If you have questions before or during the application process about our equal opportunity workplace, please reach out to our Recruitment team.



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