Job Description

Overall Service Delivery & Team leadership


Supervise, train, and coach a small team to achieve high performance. Review and monitor the team's performance and operations to ensure SLAs are met. Foster strong relationships and collaboration across Business units/other functions Act as change champion for SSC to drive company culture and initiatives. Ensure timely and accurate delivery of services across AP, expenses, and master data. Monitor and report on KPIs and SLAs; drive continuous improvements and automation. Maintain SOPs, process flows, and training documentation. Implement and monitor controls, bring forth risks and opportunities Produce reports for Period Close, Audits, KPI, and Ad-hoc requests. Perform month-end close activities and various reporting with commentaries. Step in as team's backup to ensure SLA and Deliverables are met. Manage escalations and maintain strong relationships with stakeholders. Service as Subject Matter Expert (SME) for the processes owned by this role.

Accounts Payable & Payments


Manage invoice processing, review and approve payment runs, and resolve payment issues. Validate documentation for accuracy and completeness; resolve discrepancies. Perform and monitor employee expense payments and Audits. Perform cash management activities (i.e. Cashflows, integrations with Bank)

Vendor Master Data Management


Maintain and Administer vendor and customer master data in Oracle Fusion Cloud ERP. Collaborate with Procurement, Vendors and Finance for accurate onboarding and updates. Contribute and drive process rollouts on a global scale.

Special Projects


Support ERP system rollouts (Oracle Fusion) Support Shared Service transitions to various regions. Support ServiceNow rollout for AP, Expenses and Master Data. Lead Implementation of OCR/IDR in Oracle and automation initiatives Other process improvements iniativies - as required.

Education

Bachelor's degree in accounting, Business Administration, or related disciplines AP related Certifications such as: + APS - Accounts Payable Specialist
CAPS /CAPP- Certified Accounts Payable Specialist/Professional
+

Work Experience

5+ years of experience in Accounts Payable and Vendor Master Data in high volume environment. 2+ years in a team leader or supervisory role Responsible for Managing KPIs, Coaching staff, and Ensuring SLA compliance Hands-on experience with Oracle Fusion Cloud ERP Experience in supporting ERP rollouts and shared services transitions Experience working with intake workflow platforms, (e.g. Service Now) Manage service delivery across multiple regions and business units Proven experience working successfully in a SSC or similar global model. Exposure to multi-country operations and service delivery across regions

Skills & Competencies

Proven ability to lead a small team, be resourceful and work independently Ability to thrive and adapt quickly in an evolving and changing environment. Capable of presenting insights and recommendations to senior leadership Strong systems oriented and technology proficiency (e.g. Oracle Fusion, BI tools, AI, ServiceNow) Effective collaboration across cross-functional teams Demonstrated success in driving efficiency projects, implementing SOPs, and leveraging automation tools (e.g. OCR, RPA). Advanced proficiency in Microsoft Office (Excel, PowerPoint) Skilled in process analysis, root cause analysis, and solutions implementation Excellent time management, planning, and prioritization skills Strong customer service orientation Effective verbal and written communication, and interpersonal skills Strong analytical and problem-solving capabilities High level of self drive and commitment to achieving high performance Understanding of internal controls, SOX compliance, and audit support. Ability to enforce policy compliance for expenses and payments Strong skills in data integrity, vendor master data management, and reporting. Ability to analyze AP metrics, identify trends, and support decision-making. Strong understanding of Automated Procure-to-Pay (P2P) (Vendor set up to Payments and reconciliations) Knowledge of tax regulations concepts (e.g. VAT/GST) for AP.

Additional Details

Must be flexible and able to travel internationally - as needed. Must be willing to work flexible hours to support projects and other time zones as needed. Office location is Vaughan, Ontario.
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