Job Description

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.






Working Arrangement Hybrid ROLE SUMMARY Provide Total Customer Satisfaction by meeting quality and service standards required to achieve line of business goals, objectives and key results. Clear, reconcile and document control, disbursement and unallocated accounts. REQUIREMENTS

• College/University graduate preferably with previous related work experience in the financial services and demonstrated service aptitude
• Strong knowledge of Microsoft Office Suite (mainly Word and Excel).
• Strong financial accounting and investment skills.
• Bilingual (nice to have).

Qualifications

• Relevant experience in a fast-paced customer- centric environment
• Confidence and professionalism in interactions with internal and external customers
• Excellent written and verbal communication skills
• Ability to responsibly manage sensitive information
• Understanding of Group Retirements Services, pension legislation, Manulife systems and applications (SLX Solutions, ECM, and CRM) is an asset
• Working knowledge on MS Office; with an intermediate to advanced level knowledge of Excel is an advantage
• Analytical thinker.

Key Accountabilities

• Provide high quality service to our internal and external clients through accurate and timely fulfillment of requests
• Clear, reconcile and document control, disbursement and unallocated accounts
• Collaborate effectively with internal partners to achieve positive results and client satisfaction
• Accountable for initial investigation of issues and co-ordination of efforts through to final resolution
• Manage workload effectively with the ability to organize and prioritize to ensure a high level of customer service at all times
• Seek out and solution opportunities to create more efficiency and improved processes
• Takes proactive approach to act on ideas and opportunities before being asked.
• Commits to a course of action in the face of risks and uncertainty and takes personal responsibility for making decisions or engaging resources

Competencies

• Exceptional organization and research/investigation skills and keen attention to detail
• Customer service experience, with a high aptitude for relationship building – internally and with clients
• Strong interpersonal, written and verbal communication skills in a professional environment
• Able to recognize, prioritize and deliver against competing priorities
• Proven ability to quickly and easily adapt to changes within our business environment and respond effectively and positively to changing priorities
• Ability to innovate and initiate process improvements and own the process of driving the change
• A team player who is comfortable demonstrating the necessary behaviors within our team environment to orchestrate the elevation of our customer service strategy

Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today. About John Hancock and Manulife John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at manulife.com . One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including life insurance , annuities , investments , 401(k) plans , and education savings plans . Additional information about John Hancock may be found at johnhancock.com . Manulife is an Equal Opportunity Employer At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact recruitment@manulife.com .