Job Description

Description At Lifetouch (part of the Shutterfly family of brands), we’re all about people — bringing them together, making them feel welcome, and connecting them to experiences. We make our customers’ memories last a lifetime by capturing, preserving, and sharing them through photography and personalized products. Through our family of brands, trend setting products, cutting edge technology, and best in class customer service, we help our customers, and each other, share life’s joy. Lifetouch has been the professional photography choice for schools and families for more than 85 years. Built on the tradition of “Picture Day” Lifetouch captures smiling faces, preschool through high school graduation. We also reach our customers through additional product lines including portrait studios, yearbooks, sports, and events. Supporting a diverse and inclusive workforce is important to Shutterfly not only because it directly reflects our value of Embracing our Differences, but also because it’s the right thing to do for our business and for our people. Learn more about our commitment to Diversity, Equity and Inclusion at Shutterfly DE&I.

POSITION SUMMARY: Provides outstanding operational support to our schools through picture day set up & scheduling, verification of data, and post product support.

• Job Type: Full-time Seasonal (August – June)
• Rate of Pay: $15.75-$16.50 per hour
• Schedule: Monday to Friday 8am-4:30pm

• Acts as the first point of contact by answering the telephone and responding to emails
  
• Leads product set up and order entry
• Delivers post product support including the investigation of product delays and errors
  
• Provides troubleshooting for Lifetouch applications

• Responsible for account booking management and accuracy
  
• Completes job entry across all product lines including ordering of sales materials (flyers) and school supplies
  
• Contacts accounts to secure student data
  
• Maintains confidentiality of school/student related information

• Selects and inputs photo dates into the master calendar
  
• Contacts accounts to confirm details of upcoming scheduled photography events

• Provides customer service to end consumers as required
• Responds to and resolves customer service issues identified through customer service feedback surveys

• Represents Lifetouch in a professional manner at all times while adhering to all Company and area policies and displays confidence and professionalism even during times of stress and in difficult situations
  
• Uses safe work habits including proper lifting, bending, pushing, pulling, squatting, twisting and driving techniques and adheres to all safety rules and guidelines
  
• Other duties as assigned

• Minimum 18 years of age with High School diploma or equivalent with relevant post-secondary coursework/formal customer service training
  
• 2+ years of customer service experience or an equivalent combination of education and experience
  
• Intermediate to advanced computer skills, including using Google platform and Microsoft Office- Excel, Word and PowerPoint
  
• Bilingual in French and English is a strong asset
  
• Superior phone and customer service skills/etiquette
  
• Excellent verbal, written, listening and interpersonal skills
  
• Strong problem solving and organizational skills
  
• Ability to deal patiently with problems and complaints and to remain courteous when faced with difficult or angry customers
  
• Ability to handle confidential information
  
• Eligible to work in Canada