Job description - Collections and Rental Board Specialist Department: Legal & Collections
Main Responsibilities
Ensure each tenant is properly billed and up to date on payments
Constantly work to reduce tenant outstanding balances
Manage and follow through on all Rental Board cases
Respond to all tenant correspondence promptly and accurately
Monthly Billing
Review and apply rent increases
Review vacancies and adjust billing accordingly
Review HLM payments and updates
Process monthly billing and upload payment files to banks
Review tenant account balances and identify discrepancies
Collections & Account Follow-Up
Review and monitor payment plans
Review HLM increases, adjustments, and follow up with HLM as needed
Ensure every tenant with a balance is followed up ("bugged") until resolved
Maintain clear communication logs and documentation for each account
Rental Board
Open a Rental Board file for any tenant with a full-month balance before the 25th of the month
Follow every Rental Board case closely and document each step
Track judgments and ensure appropriate actions are taken and recorded Job description - Collections and Rental Board Specialist Tenant Correspondence
Review and respond to every letter received from tenants
File all correspondence and replies systematically
Escalate complex or recurring issues to the department head as needed
Job Type: Full-time
Pay: From $75,000.00 per year
Work Location: In person
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