Job Description

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Job Category

Customer Success Group

Job Details

The Account Partner will support our American Commercial Enterprise OU. This includes MAE(Manufacturing, Automotive, Energy), CBS ( Consumer Business Services), TTH (Travel, Tourism, Telco & Hospitality) We are currently seeking Account Partner Directors to join our growing Professional Services sales team within Customer Success Group (CSG). Our Account Partners act as trusted advisors to our customers by providing execution excellence, demonstrating intimate knowledge of their business, and defining a roadmap towards success. Their primary goal is to help customers generate significant business value from their Salesforce investment.

As a critical member of the GTM and Professional Services team, you are responsible for building relationships with our license sales and extended functional teams (such as product, success managers, creative teams, legal, delivery and more) to understand, evaluate and strategically counsel our internal teams and customers on programs to complete their vision and goals. You will be responsible as the deal originator, strategist and execution quarterback supported by our delivery organization. Responsibilities :

• Drive thoughtful, strategic and enterprise level strategy for our most ambitious customers
• Facilitate qualification, deal cycle participation, account reviews and value assessments
• Accountable for bookings, revenue, margin, CSAT, and value delivered
• Serves a key contact for customer negotiations and escalations
• Enable smooth transition and partnership into our delivery team with effective margins, staffing plans, approach and Salesforce methodology
• Act as a trusted advisor to our customers to accelerate value and improve customer outcomes
• Pilot awareness within a micro-vertical to develop repeatable motions
• Serve as a key SME, leader, and services consultant to our sales teams
• Serve as the liaison between internal and external teams
  

Qualifications:

• 6+ years of experience owning or leading a book-of-business
• 8+ years of experience working within a consulting landscape
• Experience selling professional services related to digital transformation
• Experience driving a strategic motion, including value propositions, execution planning, teaming and outcomes based engagements
• Capable of building assets from scratch including marketing, sales and strategy solutions
• Experience with global procurement leads to settle pricing and deal strategy
• Skilled in maneuvering and working with the C-Suite during a strategy cycle
• Background in delivering critical initiatives and/or programs for a firm-based model or product company
• Experience with the one of the following verticals: AE(Manufacturing, Automotive, Energy), CBS ( Consumer Business Services), TTH (Travel, Tourism, Telco & Hospitality)
• Degree or equivalent confirmed experience required. Experience will be evaluated based on the core proficiencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

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