Job Description

Risk Advisor, Technology Practice - Commercial Enterprise
The Company:
PROLINK\xe2\x80\x94Canada\xe2\x80\x99s Insurance Connection is an independent and employee owned insurance and risk management firm. We have been in business since 1982, operating on the principles of integrity, honesty and caring. We provide tailor-made insurance and risk management solutions to primarily knowledge-based industries in Canada. Through our high level of expertise in select industry segments, we help our client become resilient organizations.
Our goal is to help our clients feel confident in their decisions, secure that we will be there for any urgent need, and connected to PROLINK as their trusted insurance and risk management resource. By nurturing one-on-one relationships with our clients, we have built a reputation as valued advisors and advocates nationwide.
Finally, PROLINK is an employee focused organization. We firmly believe that our employees are the core of our business, and empowering them produces the best results for our clients. We do this through providing a flexible work environment, personal growth plans, inclusivity, a strong benefits package and the opportunity to be an owner in the firm.

The Role:

As a Risk Advisor in our Technology Practice, you will work with some of the most exciting and fastest growing technology companies in Canada. By becoming an expert in the technology industry, you will be advising clients on a full range of property and casualty (P&C) insurance coverages and risk management strategies. We differentiate ourselves from a \xe2\x80\x9ctraditional\xe2\x80\x9d insurance broker by leveraging our unique expertise to provide an exceptional and consultative experience at every level of interaction. You will also contribute to the development of thought leadership articles that address timely risk management and insurance topics for the technology industry.
As a member of the larger Commercial Enterprise team made up of practices focusing on other knowledge-based industries, you will also be part of bi-monthly Enterprise Department team meetings where knowledge and experiences are shared amongst all team members. You will have weekly one-on-one meetings where we will check-in on successes, challenges and your personal growth plan. There is a weekly Technology Practice meeting where the sales and service team connect to share technology industry information and check-in on the progress of client renewals.
In this role, you will have three key areas of focus:

• Advising: You will advise clients on their insurance coverages and risk controls with the goal of enhancing their overall resiliency as an organization. For our mid-market clients you will conduct a Panoramic Risk Assessment, which is a proprietary approach that allows PROLINK to align our insurance and risk management programs with the strategic objectives of our clients.

• Protecting: You will educate our existing clients about their risks, and offer additional insurance and risk management solutions that we feel make sense for them.

• Building: You will lead the business development efforts in this Practice with the goal of building a national team that will take PROLINK\xe2\x80\x99s unique business development approach and value proposition to the wider Canadian marketplace.

In 2018 PROLINK adopted a unique business development approach where we attain all new clients through a Broker of Record letter. This unique approach has been very successful and allowed us to start our client relationships based on unique value (not price). You will be introduced and trained on our unique business development approach, which includes leading edge sales methodologies and behavioural science concepts.
The Responsibilities:
In developing and delivering on the continued growth of the Technology segment, your primary responsibilities will be to: 1. Cultivate relationships with both large and small technology clients to understand their unique needs, ensure satisfaction, and find ways to add value. To be effective, you will need to:

• Network - Finding new clients through a range of technology associations, networking groups and personal contacts;
• Learn \xe2\x80\x93 Have a high level of business acumen that will enable you to discuss strategies, challenges, and business risks that technology firms face;
• Consult \xe2\x80\x93 Execute our unique Panoramic Risk Management process to help our clients achieve their business objectives and address their unique risks;
• Sell \xe2\x80\x93 Help our clients understand their unique risk profile, and discuss various insurance products that could assist them in financing their risk with insurance, where it makes sense to do so.
• Succeed \xe2\x80\x93 Be self-motivated to achieve goals. Be disciplined in how you allocate your time. Be willing to leverage the larger team to learn from others, and share what you have learned so others can learn from you.
• Be Flexible \xe2\x80\x93 PROLINK has a unique sales approach that has generated tremendous success for the organization. You must be open-minded to the PROLINK sales process, and find a way to make it your own.

2. Help clients retake control of the insurance buying process, focusing on performance-based insurance solutions, and working alongside their operations team (accounting, legal, etc.) to help support growth.
3. Present and attend industry and technology-based conferences to identify new approaches, maximize attendee awareness of our services, and enhance your network and knowledge.
Additional Responsibilities:

• To appropriately leverage the management team and colleagues in your sales efforts to deliver the best possible value to the client and increase the likelihood of winning.
  
• To upsell and cross-refer to other departments within PROLINK as appropriate.
  
• To engage in the renewal process for clients, working closely with our Practice Leader and Account Management team.
  
• To be the commercial insurance expert, or provide access to expertise, such that PROLINK keeps each prospect or client fully updated on industry trends, solutions and perspectives in your area of industry expertise.
  
• To demonstrate that whenever there is an urgent need, the client can be secure in knowing that you and the PROLINK team have the client\xe2\x80\x99s back and will respond quickly, professionally and with the appropriate actions and/or answers.
  
• To ensure billing is timely and accurate, and collected within 45 days.
  
• To participate in or oversee client advocacy on claims.
  
• Lead, participate in and/or contribute to the development and delivery of new risk management tools, white papers webinars, articles, etc. related to your industry segment speciality.
  
• Keep the CRM platform up-to-date with all opportunities you are working on and have closed.
  
• Input all new clients into our broker management system in a timely manner, including all required information, so that the billing team can invoice the client for you.
  
• To act as a good corporate citizen:
  
  • To cultivate relationships with our AAG Commercial, Personal, and Life & Benefits team to develop trust, obtain referrals, and make referrals to them with a reasonable level of understanding of their offerings such that you can guide your clients appropriately.
    
  • Treat all staff with respect and ensure that all staff members who participate in the serving of your clients fulfill their responsibilities.
    
  • To foster relationships with our insurers and key underwriters such that they become partners in serving you and your clients effectively and quickly as needed.
    
• To demonstrate a sense of caring for our clients, prospects, industry colleagues and partners, demonstrated by helping as needed, resolving conflicts, showing a willingness to put in the extra effort when a situation demands it, and helping to foster collaboration and accountability.
  

The Requirements:

The ideal candidate will meet all of the following requirements:

• Education: Must be RIBO Licensed.
• Experience: A minimum 2-3 years of experience (mandatory) in Account Management, Sales, Underwriting, or related roles in an insurance brokerage or insurance company. Relationship development experience at the senior executive level, and exposure to underwriting, and/or commercial insurance are preferred.
• Skills: Ability to manage multiple demands, think and plan strategically, and collaborate with and influence others, with effective written and verbal communication skills. Proven success executing sales and marketing strategies, with a history of proactively developing expertise on the industry sector in which your clients operate.
• Softer Skills: A team player with a client-centric approach. A person of integrity who is positive, energized, articulate, engaging, empathetic, and approachable. Committed to ongoing personal development, with the goal of becoming a more valued advisor and a key driver of innovation.
• Goal Oriented: A person who is a self-starter and willing to be accountable to their activities and results. Driven to succeed, learn and be better every day.

The Benefits:

• Enjoy a competitive compensation package;
• Access comprehensive medical and dental benefits that will come in force on your first day as an employee;

• Relish in the comfort of working from home and from our office (as circumstances permit and require);

• Experience the heart of Toronto\xe2\x80\x99s financial district when in the office. PROLINK is steps away from Union Station and is connected to St. Andrew subway station;
• Grow your career in an organization that loves to recognize and reward its top talent;
• Work for a company that has the best of both worlds: the professionalism and success of a corporate environment, with the family-oriented and collaborative feel of a small business.

• Have the opportunity to join many of our employees who are already owners in the firm.

At PROLINK, diversity begins and ends with our employees. It is important to us that we create a diverse, equal, inclusive, and accessible work environment where our employees feel valued, respected, and supported. We are proud to be an equal opportunity employer and are committed to building a workforce that reflects the community in which we live and work.
We are dedicated to providing accommodations where necessary during all parts of the hiring process to applicants. If you require accommodations, please notify us and we will work with you to meet your needs.