Job Description

About Pyxis Customer Solutions

Pyxis Customer Solutions is a leading provider of debt purchase, accounts receivable management and customer engagement services across Canada. With over a decade of industry leadership, we are focused on delivering innovative, results-driven solutions while maintaining a strong commitment to compliance, transparency, and customer care.

Position Overview

We are currently seeking an

Account Operations Manager

to lead and expand our internal

Customer Support

,

Collections

, and

Legal Operations

based out of our

Edmonton office

. This is a senior-level position reporting directly to executive leadership, responsible for managing day-to-day operational performance while driving strategic growth and process excellence.

Key Responsibilities

Oversee and scale internal operations across customer service, collections, and legal enforcement functions. Lead, mentor, and support teams including paralegals and legal collection agents to ensure compliance and performance targets are met. Develop and implement operational strategies that align with company growth and client requirements. Analyze performance metrics and deliver insights to improve efficiency, quality, and recovery rates. Collaborate with executive leadership to evaluate technology solutions and process improvements. Ensure compliance with federal and provincial regulations governing the ARM (Accounts Receivable Management) industry. Support business development efforts by ensuring operational readiness and capacity to onboard new portfolios.

Qualifications

Minimum

10 years of experience

in the

debt collection or accounts receivable management industry

. Proven experience managing legal operations or working directly with legal collection teams and paralegals. Strong leadership skills with a history of building and scaling high-performing teams. In-depth knowledge of Canadian collections laws and regulatory environments. Exceptional communication, organizational, and analytical skills. Results-oriented, adaptable, and capable of managing multiple priorities in a fast-paced environment.

Interview Process

Qualified candidates will participate in a structured three-stage interview process:

First Interview

with the

Director of Internal Operations

Second Interview

with the

Chief Operating Officer

Final Interview

with the

President of Pyxis Customer Solutions

for hiring approval

What We Offer

Competitive salary and performance-based incentives Opportunity to shape national operational strategy A supportive, entrepreneurial, and dynamic work environment Professional development opportunities Comprehensive health and benefits package
Public transport is available as well as paid employee parking.

Work Location: In person

Job Type: Full-time

Expected hours: 40 per week

Additional pay:

Bonus pay
Benefits:

Casual dress Dental care Disability insurance Employee assistance program Extended health care Life insurance RRSP match
Flexible language requirement:

French not required
Work Location: In person