About ClearDent
ClearDent builds software and digital tools to help dentists manage all areas of their practice, letting them focus on providing great oral care. For over 20 years, we\xe2\x80\x99ve been an industry leader in streamlining and elevating oral healthcare for patients and doctors alike. As we begin to offer cloud solutions to clinics, hospitals, and operating theatres, we\xe2\x80\x99re looking for flexible and creative talent to join our team and modernize dental offices across North America.
About the Role
We love to help and see our customers realize success through our integrated approach to sales by educating our customers on how to become more profitable and efficient through our world-class digital platform. We are looking for a driven, highly motivated self-starter inspired by technology who thirsts to sell and win to walk with us in this journey.
This is a permanent full-time role. The successful candidate will be responsible for sales and relationship management of ClearDent\xe2\x80\x99s existing customers within the assigned territory. This role operates as the lead point of contact for all matters specific to their accounts and acts as an interface between Customer Support and Customer Success.
As part of the Sales team, the Account Manager is responsible for achieving annual sales targets for ClearDent\xe2\x80\x99s product stack of value-add solutions, including, ClearConnect, ClearInsight, ClearVault, ClearDent Cloud upgrades, and any authorized partner solutions. Additional sales include professional services such as installation, training, and more, routinely requested during the customer life-cycle.
Travel is a requirement for the role since the Account Manager will periodically visit dental practices in the territory to foster the relationship with our customers. The Account Manager will work collaboratively with the Territory\xe2\x80\x99s Outbound Account Executive during promotional events such as Study Clubs, Tradeshows, webinars, and seminars.
Responsibilities
Revenue Generation Oversee a portfolio of assigned customers and develop new business by:

• Serving as the lead point of contact and being accountable for all post-acquisition sales activities, such as upgrades, additional licenses, new subscriptions, and introduction of new modules and partner products

Customer service and life cycle Build and maintain strong, long-lasting client relationships by:

• Utilizing effective customer service skills to identify the root of customer concerns and resolve those concerns by facilitating or escalating to appropriate departments
• Being the knowledge contact that works with the customers assigned directly and manage their expectation, including, but not limited to, product features, service scope, contractual obligations, billing inquiries, and more

Administration Manage a clean and organized pipeline of business opportunities by:

• Keeping detailed notes on prospect and customer interactions in CRM and other relevant business applications
• Other duties as may be required and assigned by the Manager

What You Bring

• A minimum of two years of software sales or dental sales experience preferred
• Dental industry experience, preferably at the reception or office manager level, is an asset

• Demonstrated success with solving problems and advocating for customers
• Comfortable with technology, and strong computer skills - you will have to become familiar with a tech stack
• Excellent command of the English language
• Excellent presentation, verbal and written communication skills
• Strong attention to data integrity and management
• Detail oriented
• Post Secondary diploma or higher preferred
• Previous use of Salesforce CRM is an asset

Attributes

• Efficient and organized, able to juggle various tasks
• Energetic, self-directed, and results-oriented
• Natural curiosity and a desire to continually grow and develop
• Comfortable working in a fast-paced and dynamic environment
• Team player with a positive, \xe2\x80\x9ccan-do\xe2\x80\x9d attitude and willingness to work collaboratively.

Work Environment

• Working outside of regular business hours may be required (evenings and weekends)
• Some travel is required
• Access to a reliable vehicle

What We Offer

• Competitive compensation package
  
• Excellent benefits focused on your health, dental, and career development
  
• Flexible, hybrid work options including offices in Burnaby, BC, with support for remote across Canada
• Opportunities to give-back through social initiatives, volunteering, and community building

Please note we only accept candidates who live in and are eligible to work in Canada.
We thank all applicants for their interest. However, only those candidates selected for interviews will be contacted.