Job Description

Description:The Account Manager will serve as the primary point of contact for restaurant partners, ensuring their success on our platform. The role focuses on driving partner engagement, optimizing discoverability, and improving restaurant revenue by increasing order value (OV). The ideal candidate will be proactive in managing partner relationships, reducing churn, and collaborating with cross-functional teams to meet business goals.What\xe2\x80\x99s On Your Plate:Partner Relationship Management:Serve as the key contact for restaurant partners, addressing any issues, needs, or concerns.Build and maintain strong, long-term relationships with restaurant owners and managers.Conduct regular check-ins with partners to review performance metrics and business strategies.Act as an advocate for the partners within the organization, providing insights and feedback to improve the platform\xe2\x80\x99s value to the partners.Maximize Partner Discoverability:Collaborate with marketing and product teams to increase restaurant discoverability through SEO, local advertising, and promotions.Implement strategies to improve restaurant visibility on the platform ensuring they appear in relevant search results and categories.Advise partners on menu optimization, pricing strategies, and promotions to increase visibility and engagement.Revenue Growth & Optimization:Analyze sales data and identify opportunities to increase the Average Order Value (AOV) for restaurant partners.Develop and implement initiatives that enhance customer experience, driving repeat business and higher spending per order.Work with partners to leverage platform tools, including loyalty programs and upselling features, to maximize sales.Churn Reduction:Identify at-risk accounts and develop strategies to improve partner satisfaction and engagement.Work closely with restaurant partners to address operational challenges and find solutions that reduce churn and improve retention.Provide ongoing training and support to help partners fully utilize the platform\xe2\x80\x99s features and services.Collaborative Problem Solving:Work cross-functionally with product, customer service, and marketing teams to address partner needs and improve the overall platform experience.Collaborate on new product rollouts, ensuring partners are informed and prepared to take full advantage of new features.Participate in team strategy meetings to share partner insights and contribute to overall business growth initiatives.Recipe for Success:We\xe2\x80\x99re always on the lookout for the most talented candidates out there. We have ambitious plans to dominate the food delivery space and our growth shows no signs of slowing down. We are looking for ambitious, self-starters who are excited to make an impact and take us to the next level. We\xe2\x80\x99ll bring out the best in you, but these skills are valuableCore Competencies:Sales AbilityAdaptabilityBuilding Positive Work RelationshipsCommunicationDecision MakingRequired Skills & Knowledge:Post-secondary degree or equivalent experiencePrevious B2B experience is considered an assetA desire to take ownership of ambitious targetsCapability to understand data and turn it into effective insightsWorld-class communication skillsEager to learn and improveRazor-sharp attention to detail and ability to manage multiple tasks effectivelyA keen interest in the food industry and the world of restaurantsAdditional languages are considered an assetWhat It\'s Like To Work At Skip:Hungry for a challenge?That\xe2\x80\x99s good, because at Skip, part of Just Eat Takeaway.com (JET), we have abundant opportunity or as we say, everything is on the table. We are a leading global online food delivery marketplace. Our tech ecosystem connects millions of active customers with hundreds of thousands of connected partners in countries across the globe.Our mission? To empower every food moment around the world, whether it\xe2\x80\x99s through customer service, coding or couriers.We couldn\xe2\x80\x99t have created Canada\xe2\x80\x99s biggest food delivery network without amazing restaurant partners. Our Restaurant Success team is responsible for welcoming those partners into our community and ensuring we are creating long-lasting relationships built on value and trust. It\xe2\x80\x99s not just about driving sales but you\xe2\x80\x99ll need to hold on to our partner\'s hands throughout our partnership and provide them with the advice they\xe2\x80\x99ll need when they need it.Working at Skip as an Account Manager is all about taking ownership of your territory\'s success.Are you ready to take your seat? Apply now!

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