Job Description

Irwin is one of the fastest growing FinTech companies in Canada. We are based in Toronto and are a leading provider of capital markets-focused financial technology with a mission to seamlessly connect the world\xe2\x80\x99s capital seekers and allocators to make them more productive, innovative and successful. Our flagship product, Irwin, is a software platform used by investor relations and investment banking professionals all over the world.
We\xe2\x80\x99re a remote-first team and contribution is more important than facetime, so where you choose to work is up to you!
As our client base continues to grow, we are expanding our Relationship Management team to ensure our Investor Relations clients are happy and successful as we work towards our goal of being the industry leader in investor relations software. As such, we are looking for a candidate who can provide our users with advice on how best to use our solution as well as more general advice on how to run a successful investor relations strategy. A candidate with prior capital markets or Investor relations experience would be a fantastic fit for the role.
The ideal candidate will be able to appropriately identify the needs of both new and current customers (Investor Relations Specialists, C-suite executives etc.) in order to ensure their success in using our products and services. This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face.
QUALIFICATIONS
You should have:

• 2+ years of experience in customer success as a quota-carrying independent contributor role
• A passion to drive the business forward via expansion and retention revenue (NRR)
• The ability to build strong relationships with customers, understanding & anticipating their needs while understanding their pains
• High energy with a hands-on approach combined with the capacity to think strategically in a fast-paced, dynamic environment is required
• Outstanding persuasive verbal and written communication skills are required.

It would be nice if you had:

• Experience in either an investor relations role at a public company, investor relations consulting role developing and executing an IR strategy, corporate access, sales & trading or CS/Sales of a capital markets-related technology products
• Experience using investor relations and financial data platforms for investor targeting, shareholder monitoring, activity tracking, and financial reporting/modeling

RESPONSIBILITIES

• Build relationships with current clients and help them maximize their use of Irwin
• Growing and retaining our customer base through value-adds and trusted advisorship
• Onboard our customers successfully, making them masters of the Irwin platform
• Constantly communicating with customers to deliver value and inform them on new product releases
• Work cross functionally within the company to communicate with all stakeholders in customers\' success
• Manage all reporting about the health of customers\' accounts
• Identifying opportunities or issues within the product based on customer feedback and empowering the product team with this information

WHAT WE OFFER:

• Competitive salary and stock options
• Benefits (Health, Dental and Life Insurance)
• Parental leave
• 4 weeks of vacation
• Monthly Internet Allowance
• Remote first work environment
• Career growth opportunities that you will only find at a high-growth, early-stage company

Application Process
All applications must be submitted through the provided link to be considered for this position.

• First round: Telephone Screening by HR/Customer Success Manager
• Second Round: Zoom Interview with CS Manager and/or VP of Customer Success
• Third Round: Meeting with VP and CS manager
• Final Round: Panel Presentation

We\'re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
We thank you for applying to Irwin! Only those selected for an interview will receive correspondence from our team.