The Account Manager coordinates the service delivery functions for assigned clients with on-going client relationship management, financial management, business acumen, operational excellence, employee guidance, and administrative oversight. This position will have a hybrid work schedule (remote/client locations).
Essential Functions:
1. Represent Pinkerton's core values of integrity, vigilance, and excellence.
2. Serve as the point of contact for assigned clients and on-going client relationship management.
3. Ensure all services are conducted in a timely and professional manner and aligned with Pinkerton's Service Delivery Standards;
+ Assist Director or other region team member with on-going client service needs.
+ Address client questions and/or concerns quickly and effectively.
+ Communicate employee performance concerns and/or project status updates to all interested parties.
4. Manage account performance and KPIs;
+ Regularly review evolving client needs and industry trends to improve future results.
+ P&L management.
5. Manage account dynamics including scenario planning and practice.
6. Oversee embedded personnel that are delivering direct services to the client.
7. Coordinate with the service delivery functions of Pinkerton, various assignments, as requested by the client.
8. Conduct Quarterly Business Reviews with the client and other Pinkerton management.
9. Assist with general account functions.
10. All other duties, as assigned.
Education, Experience, and Certifications:
Bachelor's degree preferred with diverse business-related experience across all industries or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives.
Competencies:
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