Job Description

Are you ready to take your career to new heights? Join our dynamic and diverse team at Lufthansa Technik Turbine Shannon, Ireland as an Account Manager EPAR. This is a unique opportunity to be part of a global leader in the aviation industry, working on cutting-edge projects and making a real impact on the future of air travel.

FACTS

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Location

Shannon

Employment level

Direct entry

Function

Business Strategy / Corporate Development

Working time

Full time

Tasks
Oversee order placement and execution with production units, safeguarding delivery conditions & acting as the voice of the customer. Handle escalated customer queries from the Customer Service team. Take responsibility for achieving budgeted customer results & analyze KPIs related to financial performance & delivery metrics. Develop & enhance customer contracts & supplier agreements (annual budgets, capacity planning, slot reservations, modification programs, contract amendments). Collect & analyze customer insights & host regular customer performance reviews. You are confident to work within a global team of Customer Service, Account & Sales manage on the point goal of customer satisfaction Take on special projects & initiatives that drive operational excellence & customer value.

CONTACT

Viktoria Haigney

Phone

061365108

E-mail address for inquiries

viktoria.haigney@ltts.ie


Behind the scenes

LTTS

LTTS



Requirements

The candidate should essentially fulfill the following requirements:


Minimum Diploma/degree qualified, preferably in a business or engineering 3 years+ Experience in customer related roles Experience in Aviation MRO industry advantageous Exceptional service orientation and customer focus Excellent written and verbal communication Solid proficiency in the relevant IT systems used (MS Office/Teams, ERP Systems) Very good knowledge of internal processes and relationships is a plus Strong analytical skills and well-developed conceptual thinking abilities Diplomacy and negotiating Strong initiative to make decisions and a structured, systematic way of working Willingness to travel domestically and internationally Commitment to ongoing professional development Company