Job Description

Salary:

$40,000/year

Department:

Customer Service

Reports to:

Customer Service Department Manager

Location:

In-office & remote (must have a fast home computer and reliable internet)

Type:

Full-time

Start date:

February 1, 2026

We're looking for a

professional, people-focused Account Manager

to manage client relationships and coordinate service delivery in a

fast-paced, multi-client environment

. This role requires emotional maturity, strong communication skills, and the ability to stay calm, clear, and organized under pressure.

You will act as the primary point of contact for assigned clients, ensuring expectations are managed, communication is consistent, and issues are addressed appropriately.

What You'll Do

Serve as the main point of contact for a portfolio of client accounts Communicate clearly and professionally with clients regarding timelines, deliverables, and next steps Coordinate client requests with internal service teams (Ads, SEO, Content, Web, Social) Prepare for and participate in regular client check-ins and Monthly Business Reviews Track client feedback, concerns, and requests, escalating when necessary Maintain accurate notes, documentation, and follow-through Support client retention by identifying early concerns and flagging risks Represent the company confidently and calmly in all client interactions
What We're Looking For

Strong interpersonal and client communication skills Ability to remain composed and professional in challenging or emotional situations Comfortable working in a

fast-paced environment

with shifting priorities Organized, reliable, and detail-oriented Team player who respects structure, process, and escalation paths Excellent written and spoken English Not easily reactive or emotionally driven
Why This Role

Clear leadership and defined expectations Supportive team environment without micromanagement Emphasis on professionalism, trust, and long-term client relationships Opportunity to grow as the Customer Service department evolves

Note:

This role requires confidence, emotional steadiness, and strong people skills. We value calm, clear communication over reactive responses.

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

Dental care Extended health care Work from home
Work Location: Hybrid remote in Edmonton, AB T6E 5E9