Job Description

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Description

The Account Manager will be responsible for driving revenue growth and customer retention within defined Canadian markets by engaging, supporting, and expanding existing client relationships. The successful candidate will focus on upselling and cross-selling Dye & Durham's suite of products and services, ensuring that customers receive maximum value and satisfaction. This role will play a key part in achieving company revenue targets, reducing churn, and strengthening long-term partnerships with key clients.###

Key Responsibilities

Serve as the primary point of contact for existing Dye & Durham customers, delivering exceptional day-to-day service and support. Develop and execute account strategies that drive upsell, cross-sell, and renewal opportunities. Build and maintain long-term, value-driven client relationships that promote retention and satisfaction. Proactively identify growth opportunities within the customer base and work to exceed sales and retention goals. Negotiate contracts and close agreements that align with business objectives and maximize profitability. Conduct client outreach through email, phone, virtual meetings, and in-person engagements to build trust and strengthen relationships. Monitor and analyze customer usage patterns to identify opportunities for improvement and adoption. Work collaboratively with Sales, Marketing, and Product teams to align strategies and messaging. Maintain accurate account data and activity logs in Salesforce, tracking renewals, opportunities, and updates. Communicate progress on key metrics such as retention, revenue growth, and churn risk to leadership. Share client feedback with internal teams to help shape future product development and customer experience improvements. Stay up to date with market trends, product updates, and best practices through training and professional development.
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Skills, Knowledge & Expertise

Minimum 5+ years of account management, customer success, or B2B sales experience (SaaS experience preferred). Strong relationship-building and client management skills, with the ability to engage stakeholders at all organizational levels. Proven track record of meeting or exceeding revenue growth, retention, and satisfaction targets. Excellent communication, presentation, and negotiation skills. Post-secondary education in Business, Accounting, Law, or a related field (or equivalent industry experience). Experience within the legal technology or professional services sector is an asset. Proficiency in CRM tools such as Salesforce. Highly self-motivated, organized, and collaborative, with a customer-first mindset. Willingness to travel up to 20% (for client meetings, conferences, and training).
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Job Benefits

At Dye & Durham we strive to be visionaries! As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering internal and external training opportunities. We offer competitive salaries and a whole host of benefits including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favourite charity.

Please note, if this role is based in South Africa, all applicants must have the legal right to live and work in South Africa. Proof will be required during the recruitment process

Do you share our DNA?

We ask how tomorrow can be better than today We are passionate about solving our customer's challenges Our ideas break boundaries We value different perspectives and encourage dialogue We take ownership and celebrate together


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About Dye & Durham

Dye & Durham is a global leader in legal technology. The company's three categories of integrated solutions - practice management, data insights and due diligence, and client onboarding - give solicitors the essential tools they need to run their firms, from client acquisition to case management and legal accounting, and everything in between.



Trusted by thousands of legal practitioners globally, Dye & Durham helps law firms achieve more growth with less effort.