Job Description

Events Manager (12-Month Contract)


The Events Manager at Hilton Toronto provides support and direction to the Events Department, having responsibility for ensuring the maximization of all Banquet revenue and maintaining high standards of service for our guests.

What will I be doing?

Specifically, you will be responsible for performing the following tasks to the highest standards:




Create and distribute all details of bookings in the form of BEO and other reports in a timely and organized fashion to appropriate departments to facilitate efficient planning, purchasing and scheduling Ensure any missing details are addressed with the client before the event Provide sales support for team members at closing of potential business Liaise with other department team members to communicate information and ensure customer satisfaction and hotel profitability Develop individual monthly production reports and monitor results Inspect function rooms and welcome clients to ensure satisfaction and encourage repeat clientele. Prepare and customize proposals to meeting client's needs and hotel's guidelines of profitability. Attend client set up and/or special events to ensure smooth running and introduce client to Banquets/Operations. Track Events productivity report on a weekly basis Analyze banquet revenues daily to ensure revenue goals are met Conduct site inspections with clients, showing rooms, meeting space, food and beverage and recreation facilities Provide written and verbal communication to clients regarding the management of their account Other duties as assigned by management

What are we looking for?

To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

Minimum 1 year of experience in a similar role with a proven track record Positive attitude and effective written, oral, and interpersonal communication skills Commitment and drive to delivering a high level of customer service Excellent grooming standards Strong leadership, organizational and planning skills, with a keen eye for detail and accuracy Strong analytical skills so to understand key business indicators and competitive trends and develop approaches to these challenges

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Degree-level qualification in a relevant field would be advantageous

What will it be like to work at Hilton?

Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

H

ospitality - We're passionate about delivering exceptional guest experiences.

I

ntegrity - We do the right thing, all the time.

L

eadership - We're leaders in our industry and in our communities.

T

eamwork - We're team players in everything we do.

O

wnership - We're the owners of our actions and decisions.

N

ow - We operate with a sense of urgency and discipline




In addition, we look for the demonstration of the following key attributes in our Team Members:

Living the Values Quality Productivity Dependability Customer Focus Teamwork Adaptability

What benefits will I receive?

You will be offered a competitive benefits package. As a team member you will also become eligible to receive discounts products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.

ACCESSIBILITY

Hilton Hotels and Resorts are committed to providing equality of services, and access to facilities for all our guests. For more information on this hotel's Accessibility for Ontarians with Disabilities Act (AODA) policy and plan please contact the hotel at AODA_Hiltons_In_Canada@hilton.com or call 1-844-217-AODA.