Job Description

Account Executive Toronto, ON Overview: Stinson Design has experienced unprecedented growth in recent years, reflected in our ongoing evolution from a presentation agency to an integrated visual communications consultancy. Whether it\'s a monthly presentation or a corporate template or a full-scale event, we help clients tell impactful stories that inspire action, equipping them with premium on-brand materials and business tools to do so. Our experience has breadth, and our knowledge runs deep\xe2\x80\x94all thanks to a diverse, multi-talented team. We strive to build a culture of excellence, growth, and creativity to deliver best-in-class work to all our clients, everywhere, every day. Stinson is looking for an Account Executive to join our team. Reporting to the Account Manager, the Account Executive plays a pivotal role in ensuring the smooth management of new business and projects through our design team, working closely with design and content consultants. You will effectively provide strategic solutions with a dedicated focus on the client experience to nurture client partnerships. This is an entry/intermediate level position, requiring leadership potential and experience working in fast paced, client-focused agency environments. A successful candidate will demonstrate solid business acumen, experience managing a full sales cycle from lead to closing to project completion, and exceptional organization & communication skills. Responsibilities:

• Lead and manage day-to-day operations for new and existing clients, including overseeing projects, communicating processes and progress, managing budgets/reports, consulting with and educating new and prospective clients, building client relationships, supporting the creative team where needed, and so on.
• Identify opportunities with prospects and new clients while actively reaching out to ensure client satisfaction/retention.
• Continuously improve client relationships and drive client satisfaction and success, demonstrated through repeat business, growth, and positive feedback.
• Anticipate client needs and proactively take actions or propose solutions that maximize business opportunities.
• Demonstrate industry knowledge and apply expertise to specific business challenges.
• Understand business offerings and services in order to provide relevant and accurate project proposals, including budget/scope, timelines, and so on.
• Lead and attend key meetings with clients and designers/consultants, including internal project briefs, project kickoff meetings, client feedback reviews, and so on.
• Collaborate with project managers and production teams to manage timelines, budget, and strategy on each deliverable.
• Document and communicate client feedback to assess any actions for improvement.
• Serve as the intermediary between clients and internal teams, facilitating conflict resolution and spearheading crisis communications to devise strategic solutions.
• Maintain the CRM database for your leads and accounts, ensuring all client and project information is accurate and updated in real-time.
• Track and present project reports on a quarterly, bi-annual, and annual basis to internal managers, proactively addressing any updates or concerns.
• Meet account KPI\'s and facilitating profitable delivery of services.
• Participate in regular 1:1 reviews with the Account Manager, preparing any key client concerns for discussion and sharing status updates.

Skills & Experience:

• 1-2 years of full-cycle sales experience from business development to closing deals
• BA in Business/Marketing/Sales or a related field; experience in design/communications/media/advertising beneficial
• Knowledge of principles in marketing and research with good business acumen
• Experience overseeing projects through the creative process, ensuring they are on strategy, on time, and on budget
• Strong understanding of planning, project management, event management, and creative production processes
• Experience and familiarity with CRM and project management tools (we use Pipedrive and ClickUp); proficiency in MS Office Suite and G-Suite is a must
• Proven track record of successfully leading and overseeing accounts, with a strong ability to multitask and maneuver from one topic to the next
• Unparalleled attention to detail and critical thinking/strategic problem solving skills
• Judicious and creative thinker adept with quantitative and qualitative analysis
• Excellent financial management skills with a rigorous approach to reports and reconciliation
• Exceptional ability to prioritize, organize, and manage time effectively
• Outstanding written and verbal communication skills
• Highly motivated, ambitious, and driven self-starter with a demonstrated ability to take direction and apply feedback quickly
• Collaborative and team-oriented mindset, positively contributing to client and team success; team player with excellent people skills and ability to bring energy and enthusiasm to internal and external interactions

Where you will work: Downtown Toronto What you can expect from us: Competitive salary, extended dental & health, paid vacation, hybrid work model, pet friendly office and opportunities to solve problems and build relationships. In accordance with Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Stinson\'s policies on accommodation, a request for accommodation will be accepted as a part of Stinson\'s hiring process.