Job Description

Company Description

WHO ARE WE?
We've been serving Canadian clients for over 75 years. The companies that began independently and now form Dexterra Group have an outstanding record of supporting the infrastructure and built assets that play a vital role in our society and helping our clients achieve higher performance and productivity. Powered by passionate people, we bring the right teams with the right skills together - offering both experience and regional expertise so companies can operate their day to day, confidently and successfully.



WHAT'S THE JOB?
At Dexterra, we create exceptional customer experiences that make our clients shine. Powered by passionate people, we bring the right teams with the right skills together to turn problems into solutions and challenges into moments of ingenuity.

As an Account Director reporting to the District Manager, you will provide full oversight of custodial services and leadership of our team of staff. In this role, you will be client-facing and responsible for the successful execution of the scope of the project as well as delivering key deliverables for our company, including managing profit and loss, human resources, operational excellence, and the health and safety of our employees.

Your work will include:

• Understands that client retention is embedded as a daily process through thoughtful action and attitude, utilizing the Tenacity Client for Life methodology
• Ensures a visible Account-level presence to foster and maintain effective working relationships with all Clients
• Aligns key Dexterra contacts with like positions or titles within the client organization and creates a relationship matrix (Web of Influence)
• Ability to communicate performance expectations, and monitor and reward performance to ensure plans, goals, and budgets are met.
• Acts as a talent scout using networks to help identify, recruit and vet proposed Dexterra People
• Ensures succession plans are regularly reviewed and plans for career growth are supported by a personal development plan.
• Works with Strategy and planning to transform knowledge of client business objectives, internal and competitive opportunities, and customer insights into actionable marketing communications strategies and tactics

WHAT'S IN IT FOR YOU?

• Be part of an industry that's more important than ever!
• Career advancement opportunities.
• Whereas other companies are downsizing, we are growing!
• Be #1 on day 1 by joining an industry leader.

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Qualifications

WHO ARE WE LOOKING FOR?

• A minimum of 3 years of previous hotel operations management experience in a full-service environment to include successful oversight of a large staff and focus on exceptional guest service
• Ability to lead a team effectively and provide direction through coaching and mentorship
• Excellent computer literacy, organizational, communication, and problem-solving skills
• Effective leadership skills in a matrix environment with proven people management skills
• Fluent in written and spoken English (ability to speak another language is an asset)
• Must be legally eligible to work in Canada

Additional Information

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans' status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.