Job Description

Description

ACCOUNT COORDINATOR

Why you\'ll love Canada Cartage

An iconic Canadian company with over 100 years of helping companies grow and succeed in Canada, we provide national dedicated fleet solutions, general freight services, managed transportation, fulfillment & distribution, and home delivery. With a national network of terminals, cross-docks, and distribution centers, we are one of Canada\'s largest and most trusted supply chain service providers. Driven to exceed customer expectations, and supported by technology and innovation, we bring simplicity to complex logistics challenges.

We work with intelligent and focused leaders who are driven to create an outstanding customer experience in partnership with Canadian leading brands. Canada Cartage is deep rooted in family values with an entrepreneurial culture where ideas are welcomed, growth is fostered and high performance is championed. A recognized thought leader and founded in 1914, Canada Cartage dominates the industry by delivering innovative fleet solutions.

Position Summary

The Account Coordinator is responsible for planning and managing all details of the dedicated accounts assigned. Ensuring all vacated runs are covered by a driver, updating accurately our system and reporting all delays to customers.

Location: 4700 - 102 Avenue SE, Calgary

Schedule: Monday to Friday 0600 - 1430 or 1000 - 1830.

What you\'ll do

• Maintain data entries specific to accounts, including pro bills, and progression
• Manage all assigned equipment for each account, scheduling maintenance as required
• Foster driver relationships for each account to ensure driver retention
• All driver disciplinary issues to be elevated to Supervisor/Operations Manager
• Provide Operations team with needed reports for assigned accounts
• Provide excellent customer service for assigned accounts, taking care of customer requests
• Ensure all driver trips are planned and confirmed for assigned accounts
• Ensure all driver paperwork is submitted and audited daily
• Track and Trace our drivers as required
• Plan and cross-train staff to help cover holiday requests on assigned accounts
• Continually strives to improve work processes, methods, environment, customer service, and personal/team performance
• Other duties as required

What you\'ll bring

• Strong communication skills - must be able to effectively communicate with both drivers and customers both orally and written.
• Previous account management experience in transportation is an asset
• Strong attention to detail
• Proficient in the following Microsoft Office programs: Word, Excel and Outlook.
• Ability to type up to 45 words per minute
• Familiarity with transportation and hours of service an asset
• Proven experience in handling multiple priorities
• Must be available to work overtime if the demand arises
• Strong leadership skills
• Cross border (US) paperwork experience considered an asset

Why people love working for Canada Cartage

• Extended health and dental, retirement plans
• Paid personal days and sick days
• Cohesive team and a positive, hard-working atmosphere.
• Meaningful opportunities for career growth.
• Company wide recognition initiatives designed to recognize employees when they demonstrate outstanding customer service, teamwork and our core values.
• Perks - discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics, to name a few
• Fun events throughout the year, like summer barbeques and driver-appreciation week that regularly bring us together.
• We give back to the communities in which we operate by volunteering and donating to local charities.
• We are a strong company that weathers the storm through pandemics and recessionary periods, so that we can benefit from good economic environments.

We are a top employer!

Canada Cartage has been recognized on the Forbes list of Canada\'s Best Employers 2022. This is the sixth straight year that Canada Cartage has been included on this list.

Trucking HR has announced that Canada Cartage has again been selected for the 8th year in a row, as one of Canada\'s Top Fleet Employers. \xe2\x80\x9cTop Fleet Employers\xe2\x80\x9d. In addition, we have been recognized as an Employer of Distinction for the 4th year in a row. This serves to reinforce Canada Cartage\'s reputation as an employer of high quality.

We\'ve been acknowledged by Forbes 2023, as one of Canada\'s Best Employers for Diversity

Celebrating 100 years:

Why do we have one of the lowest driver turn-over rates in Canada? A team environment, short-haul regular routes and great benefits. Come work with us:

Our Values

Integrity: We conduct our business with honour, honest and ethics with our people, the environment and legal matters. We believe I being transparent and trustworthy, respecting the traditional \xe2\x80\x9chandshake\xe2\x80\x9d value system and earning our way in.

Humanity: We are a family minded organization, caring for people and treating them with dignity, decency and respect, be it employees, customers, suppliers or our partners. Open door policy and dealings is our way.

Accountability: Accountability and accessibility to our staff, customers and our customers\' customers is of utmost importance to us. We enable a high level of two way communication, providing access to people who wil deal with issues ad have the willingness to resolve things. We will be relied on and held accountable for our results and our long term commitments.

Collaboration: We understand that results are the product of a team effort. As part of our process, we ensure collaboration with all our staff at all levels in all roles across departmental lines. With our customers, we use a collaborative style approach, sharing ownership to ensure a successful operation.

Dedication: Our organization is employee and customer-driven. We encourage an environment of conscientious effort and earnestness, hiring problem solvers who are responsive and have a "can-do" attitude to get the job done.

Leadership: Personal leadership to us means being competent, taking ownership, demonstrating initiative, and having a voice. Corporate leadership to us means being leaders in the market, continuous improvement and innovation, and empowering those around you.

Come work with an industry leader!

We would like to thank all those expressing an interest in this position; however only the candidates selected for an interview will be contacted.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

Committed to employment equity, Canada Cartage Systems LP encourages applications from Aboriginal people, members of visible minority groups, and women.

Canada Cartage