Job Description

Permanent 40 h - Full time 37,500.00$ Yearly As soon as possible Work shift: DayDescriptionCompany Overview: National Dispatch Group is a premier provider of nationwide dispatch services, dedicated to delivering exceptional client satisfaction and operational efficiency. We are committed to cultivating a collaborative and supportive work environment where employees can thrive and grow. Position Overview: We are in search of an Account Coordinator to join our dynamic team of specialists. The ideal candidate will be a proactive and detail-oriented individual with outstanding communication skills and a strong dedication to customer service. This role presents an exciting opportunity to embark on a career with a reputable and expanding company. : Respond promptly to incoming calls and emails from clients to generate quotes, process orders, and coordinate dispatches nationwide. Research and identify the specific equipment or specialists required for each request and coordinate operations accordingly. Provide courteous and informative customer support, showcasing a comprehensive understanding of our services and capabilities. Collaborate with team members to address and resolve any significant client issues, such as delays or delivery difficulties. Follow up with clients to ensure satisfaction, monitor job progress, and promptly address any concerns. Participate in limited on-call service rotations with compensation. Availability to work on-call rotations as required. Qualities: Customer-oriented with a service-first mindset. Tech-savvy and adaptable to new software and systems. Outgoing and personable, with strong interpersonal skills. Motivated and proactive, demonstrating a strong work ethic. Team-oriented with the ability to collaborate effectively. Excellent communicator, both verbally and in writing. Required Qualifications: High school diploma or equivalent experience. Min. 1 to 3 years of experience in retail, customer service, or call center environments. Proficiency in English; ability to communicate in French is preferred. If you have experience in retail, facilities management, or construction, it would be considered advantageous for this role. Job Type: Full-time Pay: Starting $37,400.00 per year Benefits (After Probation Period): Medical and Dental benefits Vacation Benefits Schedule: Mon to Fri 8:30 - 5:00pm Potential for alternative shifts: Wed-Sun (normal office hours) or Mon-Fri 12:30-9:00 pm On-call rotations Supplemental Pay Types: Bonus pay Ability to Commute: English & French preferred Work Location: In-person, Montrxc3xa9al, QC H4P 2N5 We extend our gratitude to all applicants for their interest in joining our team. Only candidates selected for an interview will be contacted.Requirements

• Essential - Can speak English and functional French
• Essential - Live in Montreal area

Salary benefits : Emergency service bonuses, insurance planRelocation/Travel requirements : NoneNational Dispatch Services LimitedWe started small. In a one bedroom apartment almost 20 years ago. Isn't that how all the best entrepreneurial stories begin? xe2x80x8bOver the last two decades, we've grown from a one-woman show in a single room to a bigger office, to an even bigger...

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