Job Description

Job Overview

We are seeking an Account Analyst to join our growing team in Sussex NB. Under the direction of the owner, and working closely with our Sales team, the Account Analyst will be responsible for analyzing accounts, responding to inquiries, and tracking and resolving outstanding invoices. The role requires ongoing collaboration with Sales and direct interaction with customers, employees, and the business owner.

Position Details:

Full-time, on-site, seasonal role (Spring, Summer, and early Fall are peak periods). Part-time work available during Winter months (negotiable). Must already be located in or around the Sussex area in order to qualify We will provide flexibility, as the role is designed to be a long-term career opportunity -- we are focused on finding the right fit long-term for our team.

Responsibilities

Analyze customer accounts and monitor receivables. Track and resolve outstanding invoices in a timely manner. Provide account-related support and act as a resource for inquiries Collaborate closely with Sales to ensure customer needs are met. Communicate effectively with customers, employees, and management.

Scope of Activities

Ensure timely collection of unpaid balances, respond to inquiries, steward collection performance, and maintain, monitor, and reconcile receivables. Establish and maintain strong customer relations (primarily via telephone), investigate missing or unresolved payments/discrepancies, confirm orders, and address issues and feedback. Provide insights on key trends and priorities ahead of sales visits, follow up to ensure closure on action items, and escalate issues where needed. Share Timely updates to avoid duplication and / or omissions. Recommend credit limits, monitor COD adherence, and advise credit privileges. Keep Sales, Operations Lead, and Owner updated on customer feedback as appropriate. Maintain accurate customer records and initiate customer communications as the season opens and closes. Support inventory management by ensuring timely invoicing, initiating weekly order summaries, and transferring inventory as needed. Lead collection activities, collaborate with colleagues to prepare content, and work with Sales to resolve potential issues.

Skills

College Diploma an asset Proficiency in Microsoft Office, Excel, and QuickBooks Experience in accounts payable and receivable Strong listening skills and clear communication (verbal and written) Problem-solving and decision-making ability Time management and ability to prioritize competing demands Punctual, dependable, and detail-oriented Positive attitude with the ability to work well in a team environment Professional, hardworking, and strong work ethic Takes initiative and demonstrates courage of conviction

About Us:

Our nursery has been independently owned and operated for over 30 years. We are proud to provide high-quality trees, fertilizer, and plant material, and we are dedicated to delivering excellent service to both wholesale and retail customers. With recent improvements to our facility and a strong commitment to teamwork, we offer a supportive work environment in a fast-paced and ever-changing industry

Job Type: Full-time

Pay: $30,000.00-$35,000.00 per year

Benefits:

Dental care Extended health care On-site parking
Work Location: In person