Job Description

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact's commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

We're looking for an A

ccident Benefits Claims Specialist

to join our growing team in the West! S


We are seeking a strong technical expert to support our adjusting teams and help lead our Accident Benefits department through the Alberta Reform changes. This role is critical in our ability to achieve success throughout this transition and the candidate will have the opportunity to be part of the National working group supporting this significant change.

What you'll do here:

Maintain effective communication channels with claims departments providing a strong collaborative relationship Provide technical insights and advocacy ideas on regulation changes & proposed models. Provide accurate and timely responses in a fast-paced project environment supporting Accident Benefits while working with multiple business units. Process mapping of current and future state and implementing required workflow changes. Support the business and training team in creating the learning and development content Conduct complex file reviews, recommend next steps and reserving recommendations Provide technical coaching to team members based on current department trends Support the claims management to achieve business goals and objectives

What you bring to the table:

Minimum 3 years experience in accident benefits experience with a comprehensive knowledge of out of province accident benefits claims handling Currently developing to become a leader and further refining current leadership skills. Effective verbal communication skills, with experience in interviewing, coaching others, and dealing with clients Affective written communications skills supporting with legal responses Knowledge with project work and collaboration Affective change management skill set understanding business and team needs Strong innovation skills to make recommendations and out of the box solutions that will bring success to the department.

What we offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.


Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:


A financial rewards program that recognizes your success An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased An extensive flex pension and benefits package, with access to virtual healthcare Flexible work arrangements Possibility to purchase up to 5 extra days off per year An annual wellness account that promotes an active and healthy lifestyle Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities Inspiring leaders and colleagues who will lift you up and help you grow A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact's commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.