Job Description

Date Posted: 11/13/2023
Req ID: 34927
Faculty/Division: Library
Department: User Services
Campus: St. George (Downtown Toronto)
Position Number: 00039057

Description:

About us:

The University of Toronto Libraries system is the largest academic library in Canada and is consistently ranked in the top ten among academic research libraries in North America. The system consists of 42 libraries located on three university campuses: St. George, Mississauga, and Scarborough. This array of college libraries, special collections, and specialized libraries and information centres supports the teaching and research requirements of over 300 graduate programs, more than 70 professional programs, and about 700 undergraduate degree programs. In addition to more than 15 million volumes in 341 languages, the library system currently provides access to millions of electronic resources in various forms and over 31,000 linear metres of archival material. More than 150,000 new print volumes are acquired each year. The Libraries\' data centre houses more than 500 servers with a storage capacity of 1.5 petabytes.

Your opportunity:

Under the general supervision of the Manager, Information Services, the Access Supervisor is responsible for supervising the 24x5 overnight service and maintaining a safe and secure environment. The incumbent is the primary point of contact regarding emergencies which occur in the building during the night shift and liaises with Campus Safety and Campus Trades (8-3000) as required. With the assistance of the building patrol staff, the Access Supervisor monitors the activities in the overnight service areas. Patrol staff report to this supervisor during the night shift. Hours of work will vary between day, evening, and night shifts. The incumbent will also work standard university hours from May to September, as well as other hours as required.

Your responsibilities will include:

• Applying established standards to control the distribution of access to designated University spaces
• Responding to incidents and notifying appropriate staff, supervisors and/or authorities as required
• Collating and organizing data for various reports
• Tracking and collecting information on project progress
• Troubleshooting routine equipment repairs
• Liaising between clients and Facilities
• Supervising non-USW bargaining unit employees

Essential Qualifications:

• Bachelor\'s Degree or acceptable combination of equivalent experience.
• Minimum three years of related experience; at least two years in a supervisory capacity
• Demonstrated commitment to customer service excellence with a solution-oriented focus
• Decision-making capacity
• Proven experience in resolving conflict
• Knowledge of safe work practices, procedures and related regulations is essential
• Ability to work as a team player is essential
• Excellent written, verbal and interpersonal communications
• Demonstrated ability to plan, organize and follow-up
• Working knowledge of MS Office suite of software
• Demonstrated commitment to the values of inclusivity, diversity, equity and accessibility

Assets (Nonessential):

• Security Guard license issued by the Ministry of Community Safety and Correctional Services is an asset
• Knowledge of the University and Library\'s policies and organization is an asset.

To be successful in this role you will be:

• Accountable
• Adaptable
• Problem solver
• Responsible
• Self-directed
• Tactful

Notes:

Hours of work will vary based on operational needs; current anticipated hours of work are:

September to April

Sunday - Thursday 10:45pm - 7:00am

May to August

Sun: 9:45am - 6:00pm

Mon: 8:45am - 5:00pm

Tue: 8:45am - 5:00pm

Wed: 8:45am - 5:00pm

Thu: 3:00pm - 11:15pm

Closing Date: 11/21/2023, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 11 -- $73,748 with an annual step progression to a maximum of $94,310. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Library Services
Recruiter: Courtney Lederer

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Diversity Statement

The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see .

Accessibility Statement

The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact .

University of Toronto