Job Description

As a recognized leader in emergency communications, E-Comm is an organization that provides first responders and the public with critical life-safety services in communities across British Columbia. Our people are passionate about their work and public safety, and we are looking for someone to join our team who shares that same spirit of collaboration and wants to contribute to our vision of safer communities in British Columbia through excellence in public safety communication.

At E-Comm 9-1-1, we are committed to building a diverse and inclusive workforce that represents the many communities that we proudly serve.

911 Operator (Full Time & Part Time Opportunities)

We are looking for new talent to join us as E-Comm transforms the way we deliver 9-1-1 services to the province.

Working as part of our Operations Team, our 911 Operators act as the first point of contact for provincial wide callers connecting with emergency services. Your ability to calmly deal with callers in crisis situations will be essential to your success. You will be responsible for determining the nature of the 911 call and accurately transferring it to the appropriate agency.

Key to this role is the ability to make quick decisions and to recall and pass on critical information. You will be comfortable working with various technologies and working in a fast paced Emergency Communications contact centre environment.

The successful candidate will display all the qualities of efficient call screening, decision-making and timely communication.

To be successful in this role, you will be:

• Committed to providing a customer-first experience for each call
• Comfortable taking ownership of your actions and behaviors
• Curious and always taking the initiative to improve processes
• Resourceful and responsive to internal team members and external clients

We are currently hiring for the following shift patterns:

Full time: Tues - Wed 08:00-18:00 / Sat - Sun 12:00-22:00

Full time: Thurs - Mon 14:00-23:00

Full time: Mon - Fri 07:00-16:00

Part time: Thurs - Sun 16:00 - 20:00

Part time: Sat - Sun 17:00 - midnight

Full time: Mon-Fri 10:00-19:00

Full time: Mon-Fri 12:00-21:00

What you\'ll need:

• Education | A high school diploma or equivalent
• Experience | Previous experience working in call centre or customer service role is an asset
• Computer Skills | Must be able to type a minimum of 40 WPM during a 5-minute typing test
• Effective Communication Skills | Fluent in English both orally and in writing

What we offer:

• Meaningful work - work with a sense of purpose, supporting the public and first-responders
• Competitive salary with comprehensive extended health and dental benefits
• Generous vacation plan
• Employee Savings Plan - employer matched contributions to a savings account
• Pension - we are members of the Municipal Pension Plan, a defined benefits fund
• Career development - we are supportive in developing your skills while pursuing your career at E-Comm

Security Requirements:

As a condition of employment at E-Comm, the required Police Security Clearance applicable to the position must be acquired and maintained. This is a process carried out by our law enforcement partner agencies, facilitated by E-Comm. The minimum residency in Canada to qualify for this position, as established by our law enforcement partner agencies, is 3-5 years.

To qualify for this process, a candidate may be either a Canadian Permanent Resident or Canadian Citizen. We regret any candidates under Student, Visitor, or Work Visas are not eligible for consideration.

Vaccination Policy:

As an integral part of British Columbia\'s emergency services, all E-Comm employees are required to be fully vaccinated as a condition of hire and ongoing employment. Candidates may only be exempted from this requirement if they request and are approved for an accommodation based on a characteristic protected by the British Columbia Human Rights Code.

Job Details:

While applications from current employees are welcome, please be advised that the release dates of successful internal applicants will be subject to the operational requirements of their current teams.

• Job status: Regular Full-Time or Regular Part-Time
• Job rate: PG 15 | $27.27 to $32.03 per hour; $ 56,715 - $ 66,619 per annum (2022 rates)
• Hours of work: Full and Part time shifts
• Employee Group: CUPE, Local 8911
• Department: Operations
• Location: Vancouver, BC
• CLOSING DATE FOR APPLICATIONS: Friday, March 24, 2023 at 11:59 PM

We are committed to accommodating persons with disabilities during the recruitment process and we will provide reasonable accommodations as requested. If you require assistance or accommodation due to a disability please email .

E-Comm 9-1-1