Job Description

Job Number:

J0224-1008

Union:

OPSEU

Salary:

$35.85 - $38.35/Hour

Job Title:

9-8-8 Crisis Responder- Temporary Part -Time - Crisis - BGH Home

Job Status:

Temporary Full Time

Department:

CRISIS

Site:

Belleville General Hospital

Job Category:

Therapy Careers

Number of Positions:

1 -->

Hours:

8 hour day, evenings, nights, weekends

Position Summary

The 9-8-8 Crisis Responder is a member of a multi-disciplinary Crisis Intervention team at Quinte Health, providing immediate assessment and support to individuals in the South East Region of Ontario contacting the new national 9-8-8 mental health call line for individuals experiencing thoughts of suicide and/or emotional distress. The primary goals of service are to establish initial contact with callers to the 9-8-8 call line, provide assessment and intervention to stabilize crisis, support individuals in the collaborative development of a plan to reduce risk and promote safety and recovery. Through evidence-based mental health interventions, promote relapse prevention and transition to longer term supports and recovery activities where appropriate.

Hours: 8 hour day, evening & night shifts including weekends and statutory holidays. Hours are subject to change with notice based on the needs of the organization.

Required

• Social Service Worker diploma or Bachelor\'s Degree in related social sciences.
• Experience in mental health and addiction support.
• Knowledge of suicide and crisis intervention, mental illnesses, psychiatric medications, and the Mental Health Act.
• Knowledge of person-centered and trauma-informed care.
• Strong conflict resolution, crisis intervention, assessment, decision-making, observation, and listening skills.
• Ability to work independently and with the Crisis team and other crisis response providers.
• Excellent interpersonal, communication, computer, and organizational skills.
• Must maintain confidentiality in compliance with appropriate corporate and provincial policy, including PHIPA and FIPA, and agree to all confidentiality agreements.
• Proof of full COVID-19 vaccination.

Preferred

• Registration with Ontario College of Social Workers and Social Service Workers.
• Preference will be given to candidates with Mental Health related education.

Duties

• Initiate contact and build rapport with callers.
• Assess risk, including suicidal tendencies and protective factors.
• Collaboratively create plans to reduce risk and promote recovery.
• Empower callers to ensure their safety.
• Engage emergency services when needed.
• Offer supportive interventions and identify key support sources.
• Assist with navigating various systems like health, housing, and legal.
• Facilitate community resource referrals.
• Collaborate with Quinte Health Crisis Team staff or with other regional service providers for client support.
• Educate individuals, caregivers, and service providers about mental health.

Belleville General Hospital (BGH) sits on the shore of the stunning Bay of Quinte. The City of Belleville features a mix of small-town charm and big-city amenities. It is a growing city, with exciting culinary experiences, sheltered waterways for boating and ice fishing, fun festivals and entertainment, beautiful trails and golf courses, a popular farmer\'s market, unique shops and services, as well as popular big box and large-scale retail.

Belleville General Hospital is the largest of Quinte Health\'s hospitals, with two medicine units, critical care (ICU), a lively emergency department, a wide range of surgical and diagnostic services, a busy maternal child unit, a children\'s treatment centre, inpatient and outpatient stroke and rehabilitation care, inpatient and outpatient mental health services, and the regional Dr. Douglas A. MacIntosh Cancer Clinic. BGH works closely with the other three Quinte Health hospital teams, as well as regional and provincial health centres to serve our communities.

Working at Belleville General Hospital provides countless opportunities for growth and experiential learning. The inter-professional environment is supportive, friendly and nurturing, with an infusion of new staff learning from seasoned, knowledgeable colleagues. You feel a real sense of teamwork, energy and enthusiasm in the air at BGH, and an overwhelming desire to make a difference.

Physical Demands Analysis

Strength

• Required Occasionally - lifting and carrying average weight 20 pounds and max 50, pushing/pulling average 10-15 pounds and max 30 pounds, patient assist approx. 100 pounds

Mobility

• Required Constantly - standing
• Required Frequently - walking, bending/stooping, sitting
• Required Occasionally - twisting/turning, bending, crouching/squatting, kneeling
• Required Rarely - balancing, climbing

Dexterity

• Required Frequently - forward shoulder movements, gripping/grasping, pinching, neck, elbow, shoulder, wrist and back normal range of motion
• Required Occasionally - fine finger movements, shoulder movements (up/down)
• Required Rarely - foot action

Equal Opportunity

Quinte Health is an equal opportunity employer committed to meeting needs under the Canadian Charter of Rights and Freedom and the Ontario Human Rights Code. Our Recruitment process follows the Accessibility for Ontarians with Disabilities Act in order to provide a fair and equitable process for all candidates. Applicants requiring accommodation through the recruitment/interview process are encouraged to contact the Human Resources Department at 613-969-7400 x2577 or for assistance.

Quinte Health is an equal opportunity employer. We thank all interested candidates for their response, however, only those chosen for an interview will be contacted.

Quinte Health Care