Job Description

SUMMARY



The Supplier Success Professional (Customer Support) for Worker Management will assist in developing and maintaining a world-class prequalification and Worker Management System for suppliers and workers while being the first point of contact for all Avetta customers.

This role requires being fluent in all of the following languages (both verbally and in writing): Spanish, Portuguese, and English.

This position starts on November 17 and requires 100% attendance for 8 weeks of training (Monday-Friday, 9 am-6 pm MT). This role would offer a hybrid work schedule in our Calgary office during training (Tues-Thur in office, Mon/Fri work from home). After training, remote work would be considered due to the normal schedule of 4 pm-12:30 am MT.

Pay rate: $20.50/hour CAD

ESSENTIAL DUTIES AND RESPONSIBILITIES:


Learn and understand Avetta's and Avetta's clients Worker Management System inside and out Provide professional support to all Avetta customers using Worker Management and other Avetta services as needed via Phone, Chat, and Email. Ability to resolve complex issues with focus on customer experience Interact directly with Avetta customers through telephone, email and chat if applicable Prioritize and resolve customer needs Accurately verify details on regulatory documents Support and explain customer billing and subscription terms Record details of interactions in SalesForce platform Provide necessary outbound follow-up, both via phone and email Work on dedicated projects for Worker Communicate and coordinate with internal departments Work as a team and be a positive addition to Avetta's culture May be required to attend training, meetings, or seminars Delight and ensure customer satisfaction Perform other duties as assigned

IDEAL QUALIFICATIONS:


Call center experience is a plus Excellent communication skill - both written and orally Working PC knowledge, windows preferred and related applications An affinity for learning online software systems Interpersonal skills Problem analysis and problem-solving Attention to detail and accuracy Adaptability Self-Motivated Stress tolerance Ability to learn and apply new information or skills * Fluent in English, Spanish, and Portuguese