The Township of Langley is currently recruiting for a regular full-time
Customer Service Team Lead
to join our team of professionals in the Recreation, Arts and Culture Division, Recreation Administration and Business Services Department. Reporting to the Senior Manager, Administration and Business Services and the Business Support Supervisor, in this unionized position you will undertake a variety of moderately complex clerical work and provide administrative support as it relates to recreational facilities used by the public and user community groups. This position will appeal to a fast paced, detail-oriented, independent and well-organized individual with a superior clerical aptitude and excellent supervisory skills.
Responsibilities
Supervise, assign, review and participate in the routine work of a group of employees
Coordinate and administer bookings of recreational facilities such as meeting rooms, pools, arenas, gymnasiums including school gyms, waterparks, sports boxes, curling rinks and parking lots
Provides information and assistance to a variety of internal and external contacts
Prepare and issue invoices for facility rentals
Receive and process payments and issue refunds for security deposits and cancellations
Prepare and maintain a variety of records
Establish and maintain effective working relationships with a wide variety of community user groups and organizations, the public and internal/external contacts
Perform other related work as required
This position is defined by the Township of Langley as a position of trust and requires a Police Information Check (not required as part of the application process, however, will be required upon consideration for employment).
Qualifications
Completion of Grade 12 supplemented by commercial and accounting courses plus considerable related experience or an equivalent combination of training and experience
Considerable knowledge of the departmental policies, practices, rules and regulations related to the work
Sound knowledge of accounting practices and procedures
Ability to provide training, guidance and assistance to staff in the use of software applications
Ability to recommend and implement new and improved office methods, processes and procedures
Ability to work with minimal supervision
Apply Now
Visit tol.ca/careers to apply for this exciting career opportunity in a growing community. The Township of Langley is an equal opportunity employer.
We appreciate all applications; however, only short-listed candidates will be contacted for an interview.
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