Job Description

Want to be part of a team that makes a difference? Come be part of the change.

Since 1920, APEGA has been regulating the practices of engineering and geoscience to serve the public interest in Alberta.

We are looking for energetic people who thrive in a dynamic, fast-paced, and challenging environment. You are committed to serving the community with integrity, accountability, and innovation, and capable of delivering exceptional service. If you reflect these values, have the knowledge, skills, and abilities to make a difference through your work, and are passionate about acting in the best interest of public safety - then come be a part of our diverse and inclusive team!

Job Title:

Member Benefits Coordinator Job Family: Coordinator

Department:

Outreach & Product Services Reports To: Membership Manager

Division:

Professional Sustainability Location: Edmonton

Competition:

25-31 Employment Indicator: Full-Time, Permanent



Position Summary

Reporting to the Membership Manager, the Member Benefits Coordinator is responsible for the coordination and administrative duties of the Member Benefits portfolio and the Affinity program.

This includes liaising with external stakeholders, benefit providers, document management, event planning for Benefit providers' lunch and learns, and info sessions, statistics and metrics compilation, contract coordination, and responding to members' inquiries received by phone or email.

Responsibilities

Proactively build and maintain relationships with benefit providers' key contacts through various means of communication (email, phone, and in-person). Liaise with Engineers Canada to extend their programs to our membership and resolve membership issues and concerns and gather metrics quarterly. Ensure that APEGA is represented in a positive and professional manner to all stakeholders and provide a consistent source of information for external parties. Schedule recurring meetings (monthly and quarterly) with benefit providers and Engineers Canada to evaluate the health of the program, review metrics and suggest improvements. Acting as the first point of contact for benefit providers and affinity partners, responding to their inquiries, providing them with the necessary information they need to manage the program at their end and bringing members' issues and concerns to their attention for resolution. Remain current on membership needs, affinity program trends, actively researching new offerings and providing recommendations to develop new programs. Process and evaluate applications of prospective providers and provide recommendation to Membership Manager. Coordinate contractual agreements, ensuring APEGA meets its obligations and contracts are renewed or terminated as per agreements. Track, record, and compile metrics to report membership usage and trends. In consultation with Membership Manager, continuously improve program processes and procedures and automating workflows to improve efficiencies whenever possible and updating necessary documentation. Liaise with Communications department to market and promote program offerings to APEGA membership through website, social media, and digital newsletters, ensuring promotional materials and digital content is always up to date. Plan and coordinate info sessions to allow benefit providers to educate APEGA members on their offerings Demonstrate APEGA's commitment to superior customer service through responding to members' inquiries and feedback in a timely manner via phone or email, resolving issues, and addressing members' concerns, escalating when necessary. Process members' requests and confirm eligibility of membership in accordance with internal policies and procedures, ensuring consistency and accuracy of responses and redirecting inquiries when necessary. Actively participate in researching, developing and implementing Outreach and Product Services initiatives. Collaborate with the Outreach and Product Services Team to identify opportunities for innovation, improving efficiencies, and recommending improvements to the Outreach and Products Services initiatives.

Competencies, Skills & Attributes



Competencies Knowledge, Skills & Abilities

Core:

Exemplifying Integrity Fostering Communication Results Orientation Service Excellence Teamwork

Functional:

Attention to Detail Analytical Thinking Initiative Partnering Planning and Organizing Sound knowledge of contract management Knowledge of privacy and confidentiality protocols Knowledge of business development, marketing, and sales best practices Event management, records, and contract management Excellent organizational and prioritization skills, and attention to details Advanced skills in computer applications, including Microsoft Office Suite. Ability to collaborate with external stakeholders with a high degree of professionalism to build and maintain strong working relationships Ability to identify potential risks and develop plans to mitigate or address issues and concerns Ability to problem-solve and make sound decisions quickly and confidently based on internal policies, procedures, and best practices. Ability to write in a professional, concise, and engaging style Strong commitment to delivering exceptional and professional customer service

Qualifications

Post-secondary degree in Marketing, Business, or a related field 3-4 years of customer service experience Experience working with Microsoft Office and/or various databases or systems is required. Strong communication and language skills is required. Equivalencies may be considered..

Closing Date:

Until successful candidate is found



We acknowledge all candidates working in their area of expertise may build their knowledge, skills, and competencies in several ways. We welcome candidates from a breadth of backgrounds, who may have equivalent skills and competencies to the ones listed above. There may be APEGA positions posted that have specific regulatory requirements, and in keeping with those requirements, APEGA will follow the guidelines that we are bound by. All candidates are considered with the objective to enhance APEGA's people and culture.

If you are interested in this position, please submit your cover letter and resume directly through our company website (https://www.apega.ca/about-apega/apega-careers).

Thank you for your interest in APEGA.

Only those candidates selected for interviews will be contacted.