Job Description

Overview:

You\'re passionate about new technologies, and you enjoy discussing them with people? How about a brand new career that will allow you to do so while working from home? If you said yes, look no further; we have an excellent opportunity for you within the friendly and dynamic team of Nordia Moncton!

We are currently looking for Customer Service Representatives who will assist the clients of Canada\'s largest telecommunication company regarding their prepaid services and offer them first-level technical support.

What we offer:

• Hourly wage of $18.75 (including a $1.00 premium per hour worked and a $3 Bilingual premium);
• Performance-based incentive plan;
• Hourly premiums for bilingualisms and weekend shifts;
• Fully paid professional training program and all the support you need to succeed;
• Complete benefits plan after six (6) months of service, including:

• Comprehensive insurance (medical, dental, and life insurance);
• Discounts on telecommunications products and services.
• Availability to work in the following time-slots:

• Monday to Friday from 7:00 am to 12:00 am EST;
• Saturday from 7:30 am to 9:00 pm EST;
• Sunday from 10:00 am to 8:00 pm EST;
• This position offer the possibility to work from home, but you can also work on-site according to your preference.

• Eligibility criteria:

• Must have a minimum of 25 MBPS high speed internet;
• Must have a secure space and not be disturbed during your shift.
• Candidates must reside near the Nordia Moncton location centre to be able to come to pick up their equipment before the training or travel there, if necessary.

Responsibilities:

In this role, you will:

• Provide direct support to clients regarding their mobile products and services;
• Increase customer satisfaction and loyalty by providing solutions adapted to the problems expressed;
• Promote complementary solutions according to customer\'s needs and habits.

Qualifications:

• Previous experience in a sales and customer service environment;
• Excellent communication skills, oral and written;
• High school diploma or the equivalent, completed;
• Bilingual (English and French);
• Ability to work in a computerized environment;
• You must be able to work from home (an asset). You can discuss this in more detail with our recruitment team.
• Finally, a flexible schedule is key. We have to be able to serve customers when they need us (during the day, evening, or weekends) \xe2\x80\x93 that\'s what customer service is about!

Why Nordia?

People are what make Nordia special. And we\xe2\x80\x99re focused on hiring and retaining the best. We offer competitive compensation, a stimulating work environment, excellent benefits and great opportunities to grow. That\xe2\x80\x99s why we have the highest employee loyalty and highest satisfaction in the industry. In 2022, for the ninth year in a row, 8 out 10 Nordia employees said they would recommend us as an employer to their friends and family. That same year, Nordia was recognized by Waterstone for the second time in a row as one of Canada\'s Most Admired Corporate Cultures.

Nordia is a designated employer to the New Brunswick Provincial Nominee Program (NBPNP) and Atlantic Immigration Program (AIP). This position would be considered under NOC 64409, Teer 4.

Training start date: May 8th

Want to learn more about our career opportunities and what makes Nordia the best place to work? Visit our !

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